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Need help...Activation of Windows XP on Laptop

    Vraag

  • I purchased an IBM Thinkpad r32 (used) from a local retailer.  The hard drive crashed and was unable to get to the pre-load section of the hard drive to reinstall Windows XP. So I bought a full copy ($299 at Best Buy) of Windows XP with SP-2. I mainly bought this copy for my desktop PC which I installed on my Desktop PC so that I could have a genuine copy on my Desktop. I was hoping to be able to re-install Windows on my Laptop to fix the Hard drive problem I was having. The new installation would not accept the COA product key on the sticker on the laptop so I used the product key that came with my retail version I just purchased. Now I cannot install anything on this laptop until I activate the Windows on it, but I need to revert the product key to the original product key that was installed on the laptop before I activate windows on it. I have already ran the beforementioned diagnostic tool on this laptop and will post the information below. Before I do that here is the info from the COA sticker on my laptop:

     

    Top of sticker: Windows XP Professional 1-2CPU

    Next Line: IBM Corporation

    Next Line: Product Key:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    Left Side: Microsoft Certificate of Authenticity

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: ANRdO79vD3sjx400MEl+Fh7iY9U=
    Windows Product ID: 76487-017-8520983-22711
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 5594SF
    ID: 445a03cf-018b-439b-90c8-329b32f4c5b9
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>445a03cf-018b-439b-90c8-329b32f4c5b9</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-X9CVT</PKey><PID>76487-017-8520983-22711</PID><PIDType>5</PIDType><SID>S-1-5-21-789336058-1993962763-1060284298</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2658A7U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1MET55WW (1.02 )</Version><SMBIOSVersion major="2" minor="31"/><Date>20020618000000.000000+000</Date></BIOS><HWID>241D3607018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Is there anyway that I can revert this copy of Windows back to the original product key that came with the laptop?

    dinsdag 11 juli 2006 13:56

Antwoorden

  • If the OEM Product Key affixed to your IBM laptop is for Windows XP Professional, try using the Product Key Update Tool.  Otherwise, you'll need to purchase another Windows XP Professional retail license and use it to activate your current installation.

    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

    You can obtain additional licenses for another computer or laptop by visiting the following Microsoft Web site: http://shop.microsoft.com/special/wal/walinfo.asp  

    dinsdag 11 juli 2006 15:55
  • Crash,

    I agree with Carey that your first step should be to run the Key Updater Utility to see if that can convert your current nongenuine installation into a genuine installation.  The Utility needs full access to the internet to do its job so be sure to set a special rule in your firewall if you have one.

    If the Utility fails reporting that there is file corruption, then the Utility is not going to work for you.  In such case, I would recommend contacting IBM support to purchase a set of recovery CDs for your exact model of computer.  I would expect that a set of recovery CDs will be much cheaper than purchasing a new copy of XP Pro.

    dinsdag 11 juli 2006 16:23
  • More bad news, The Hard drive on my laptop seems to be failing, so I ordered a new hard drive for it. (could be why i can't get to the pre-load section on it) I ordered a new Hard drive, but before I install the new hard drive I hope that I will be able to activate.

     

    What happens if I have to format (wipe) a hard drive say on my desktop and have to reinstall windows on it?  what will i need to do to re-activate windows after a format and re-install on the same machine?

    vrijdag 14 juli 2006 23:59
  • Okay installed new hard drive, installed Windows on it, ran the tool listed above. cannot activate via internet.  still need help

     

    will try to talk to a customer service rep, hopefully my phone doesnt go dead while i am on hold again.

     

    zaterdag 15 juli 2006 1:44
  • Thanks for all the help. Since the version of windows that was previously installed had already been activated once, the customer service rep was able to re-activate.  The only problem i have with that is now that I have activated all of my machines, what happens if a hard drive fails and i have to replace it again?  I hate to have to call microsoft every time i have to re-activate.  It is just so time consuming and when it already takes at least an hour to install windows in the first place, why shouldn't I be able to re-activate it over the internet?
    zaterdag 15 juli 2006 10:44
  • Keep in mind that licenses for XP Professional are only for ONE PC installation. (excluding Volume Licenses).
    zaterdag 15 juli 2006 20:23
  • yes i know this, the Windows I purchased for my Desktop was meant for the desktop only. but reinstalling windows on a laptop machine that was preloaded with windows (preload section failing) seems to be a bit of a different circumstance especially when most of these preloaded machines do not come with backup software (except on the preload section of the hard drive itself) everything is all good now and (hopefully) there shouldnt be any problems with my machines. (my parent's machine is a different story though.)

     

     

    zaterdag 12 augustus 2006 21:33

Alle reacties

  • If the OEM Product Key affixed to your IBM laptop is for Windows XP Professional, try using the Product Key Update Tool.  Otherwise, you'll need to purchase another Windows XP Professional retail license and use it to activate your current installation.

    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

    You can obtain additional licenses for another computer or laptop by visiting the following Microsoft Web site: http://shop.microsoft.com/special/wal/walinfo.asp  

    dinsdag 11 juli 2006 15:55
  • Crash,

    I agree with Carey that your first step should be to run the Key Updater Utility to see if that can convert your current nongenuine installation into a genuine installation.  The Utility needs full access to the internet to do its job so be sure to set a special rule in your firewall if you have one.

    If the Utility fails reporting that there is file corruption, then the Utility is not going to work for you.  In such case, I would recommend contacting IBM support to purchase a set of recovery CDs for your exact model of computer.  I would expect that a set of recovery CDs will be much cheaper than purchasing a new copy of XP Pro.

    dinsdag 11 juli 2006 16:23
  • More bad news, The Hard drive on my laptop seems to be failing, so I ordered a new hard drive for it. (could be why i can't get to the pre-load section on it) I ordered a new Hard drive, but before I install the new hard drive I hope that I will be able to activate.

     

    What happens if I have to format (wipe) a hard drive say on my desktop and have to reinstall windows on it?  what will i need to do to re-activate windows after a format and re-install on the same machine?

    vrijdag 14 juli 2006 23:59
  • Okay installed new hard drive, installed Windows on it, ran the tool listed above. cannot activate via internet.  still need help

     

    will try to talk to a customer service rep, hopefully my phone doesnt go dead while i am on hold again.

     

    zaterdag 15 juli 2006 1:44
  • Thanks for all the help. Since the version of windows that was previously installed had already been activated once, the customer service rep was able to re-activate.  The only problem i have with that is now that I have activated all of my machines, what happens if a hard drive fails and i have to replace it again?  I hate to have to call microsoft every time i have to re-activate.  It is just so time consuming and when it already takes at least an hour to install windows in the first place, why shouldn't I be able to re-activate it over the internet?
    zaterdag 15 juli 2006 10:44
  • Keep in mind that licenses for XP Professional are only for ONE PC installation. (excluding Volume Licenses).
    zaterdag 15 juli 2006 20:23
  • yes i know this, the Windows I purchased for my Desktop was meant for the desktop only. but reinstalling windows on a laptop machine that was preloaded with windows (preload section failing) seems to be a bit of a different circumstance especially when most of these preloaded machines do not come with backup software (except on the preload section of the hard drive itself) everything is all good now and (hopefully) there shouldnt be any problems with my machines. (my parent's machine is a different story though.)

     

     

    zaterdag 12 augustus 2006 21:33
  •  My computer crashed, re-loading windows xp.  will not validate says product key already used. Does this mean I have to buy a new program.

     

    vrijdag 1 juni 2007 1:19
  • We really need to see more information before making a decision.  We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    vrijdag 1 juni 2007 21:02