need to activate Office XP Small buisness on my new MAC

donderdag 31 mei 2007 4:52

0

Hi,

Please let me know what I need to do to activate Office XP SB (again) I have purchased a new Mac Pro and had to reinstall my Office Suite. However, the message appears that it has already been installed (which it was, by me . Thank you so much!

Below is the results of the diagnostics test(s)

Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-29QFY-YTTFJ-RGF8H
Windows Product Key Hash: DUvgtM3uNzjcuW6DYcu3GCdmwRU=
Windows Product ID: 76488-014-6002983-22750
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 76173359-39c2-4c8e-8bf4-5a0e4fa4451c
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 101 Not Activated
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>76173359-39c2-4c8e-8bf4-5a0e4fa4451c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RGF8H</PKey><PID>76488-014-6002983-22750</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-1364589140-1801674531</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>MacPro1,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version> MP11.88Z.005C.B04.0610131226</Version><SMBIOSVersion major="2" minor="4"/><Date>20061013000000.000000+000</Date></BIOS><HWID>0C2C37AF0184207A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>550D242EF0A7A8A</Val><Hash>JbSF7KTpTKxJo8EU5dKX03UBTkQ=</Hash><Pid>54188-OEM-1793143-78853</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>

Here is the OFFICE part of diagnostics:

Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-29QFY-YTTFJ-RGF8H
Windows Product Key Hash: DUvgtM3uNzjcuW6DYcu3GCdmwRU=
Windows Product ID: 76488-014-6002983-22750
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 76173359-39c2-4c8e-8bf4-5a0e4fa4451c
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 101 Not Activated
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>76173359-39c2-4c8e-8bf4-5a0e4fa4451c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RGF8H</PKey><PID>76488-014-6002983-22750</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-1364589140-1801674531</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>MacPro1,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version> MP11.88Z.005C.B04.0610131226</Version><SMBIOSVersion major="2" minor="4"/><Date>20061013000000.000000+000</Date></BIOS><HWID>0C2C37AF0184207A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>550D242EF0A7A8A</Val><Hash>JbSF7KTpTKxJo8EU5dKX03UBTkQ=</Hash><Pid>54188-OEM-1793143-78853</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>

Can you please send me instructions so that Office will be restored to full function mode?

Thank you very much!

Lisa

Alle reacties

vrijdag 1 juni 2007 22:31

0

I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue. Open My Computer located on your desktop

1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

NOTE: The application data file may be hidden. Use the Tools drop down menu and follow: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

2.      Right click the data.dat file, then click “Delete”.

3.      This data.dat file is for Office (not OGA)

4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

5.      If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

The following Knowledge Base Articles can provide more information for Office Activation issues:

http://support.microsoft.com/kb/903275/en-us

Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

http://support.microsoft.com/kb/919895

Did this work? I look forward to the outcome at your earliest opportunity.

Thank you
Stephen Holm
OGA Forum Manager