Ok, this has got me beat and none of the forum answers I have found have helped me with a solution. I'm cross-posting this here because it seems that there's a few more inhabitants here, including WGA specialists/engineers.
Brand new Win7 Ultimate x64 install, WGA has failed. Software licensing service refuses to start, either via command line. Returns error code of 0x80070427, service has not been started. No change in result if attempting to start via Services MMC.
System restore performed when issue first appeared this morning to take it back to a point where issue wasn't occuring, but no change.
As a consequence, unable to run updates for Microsoft Security Essentials, and IE8 will crash at random. Windows Update will also fail, returning error code of 8024402C - Windows Update encountered an unknown error.
This is basically doing my head in, and from reading technet and other MS forums this isn't an isolated problem. I can't understand how MS could go gold on this product when one of the core technologies necessary to ensure valid paid use of the product fails so badly. Really appreciate any help on this one, usual requsite log files below.
Control Panel\System and Security\System will not display windows activation information. and instead displays following:
Status Not Available
Product ID: Not Available
Error logs spit out following:
Log Name: Application
Source: Application Error
Date: 18/11/2009 5:57:09 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: simmer
Description:
Faulting application name: sppsvc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd93c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x40000015
Fault offset: 0x000000000000a73c
Faulting process id: 0xe2c
Faulting application start time: 0x01ca67d0e916ee89
Faulting application path: C:\Windows\system32\sppsvc.exe
Faulting module path: unknown
Report Id: 26c5dac9-d3c4-11de-a227-002215361028
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-17T21:57:09.000000000Z" />
<EventRecordID>3041</EventRecordID>
<Channel>Application</Channel>
<Computer>simmer</Computer>
<Security />
</System>
<EventData>
<Data>sppsvc.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd93c</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>40000015</Data>
<Data>000000000000a73c</Data>
<Data>e2c</Data>
<Data>01ca67d0e916ee89</Data>
<Data>C:\Windows\system32\sppsvc.exe</Data>
<Data>unknown</Data>
<Data>26c5dac9-d3c4-11de-a227-002215361028</Data>
</EventData>
</Event>
WGA diagnostic tool spits out following, confirming that license is genuine.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc002001b
Windows Product Key: *****-*****-9C2T2-HWMC8-4XHPJ
Windows Product Key Hash: OsASK5QiHx7Rg4k3dojrk33aKu8=
Windows Product ID: 00426-065-0321251-86500
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {5DA248F7-8C81-4DB9-B02E-665C9C04EEC5}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5DA248F7-8C81-4DB9-B02E-665C9C04EEC5}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XHPJ</PKey><PID>00426-065-0321251-86500</PID><PIDType>5</PIDType><SID>S-1-5-21-1127061066-4148130695-4104734764</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080616000000.000000+000</Date></BIOS><HWID>6CDC3207018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAln1wy9prmMcIhQQhZFvu4hrNIgJGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPm
Win7 x64 WGA validation, software licensing service refuses to start
