Unable to configure back up or add to one care circle

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• zondag 18 juli 2010 15:53

   

   
  

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  While trying to configure back up after recent restore I keep getting error message of  One care initilizing try again later. Rest of One care seems to be OK but this I cannot iron out. Tried reboot etc. and still no luck?

  • Samengevoegd door Stephen BootsMVP, Moderator donderdag 22 juli 2010 13:11 merging same issue
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• zondag 18 juli 2010 22:13

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  If you performed a System Restore wait a day or two then try to configure backup. If the issue persists you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  Jim

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  Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

  • Als antwoord gemarkeerd door Stephen BootsMVP, Moderator maandag 19 juli 2010 18:18
  • Markering als antwoord ongedaan gemaakt door Motdog81 woensdag 21 juli 2010 2:48
  • Als antwoord gemarkeerd door Stephen BootsMVP, Moderator woensdag 21 juli 2010 13:11
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• dinsdag 20 juli 2010 18:02

   

   
  

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  I have Windows Live OneCare installed, and everything seems to be working except Backup and Restore.  My Windows Live OneCare icon is yellow and when I click it, the Windows Live OneCare opens with a button labeled "Configure backup".  When I click the "Configure backup" button, I get a message "Backup Cannot Start. OneCare is initializing. Please try again later."  The only option is a "Close" button.  This message has been popping up for about a week now -- even after the computer has been turned on for a few hours.

  How can I get OneCare initialized so I can configure my backup and start backing my stuff up?

   

  Thanks. Bill

  • Verplaatst door Stephen BootsMVP, Moderator dinsdag 20 juli 2010 19:06 backup (From:Windows Live OneCare General)
  • Samengevoegd door Stephen BootsMVP, Moderator donderdag 22 juli 2010 13:10 Combining threads for same issue
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• dinsdag 20 juli 2010 19:05

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  personally, I'd skip the backup and start looking for an alternative backup solution since OneCare is at end of life. 

  http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

  However, if you want to try to resolve this and configure backup, I recommend contacting support.

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Als antwoord gemarkeerd door Stephen BootsMVP, Moderator dinsdag 20 juli 2010 19:05
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• dinsdag 20 juli 2010 19:31

   

   
  

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  Steve,

  Thanks for the response.  Didn't realize OneCare was near end of life.  How long will it be useful?  Will there be a replacement?  What is recommended?

  Thanks. Bill

   
• woensdag 21 juli 2010 2:47

   

   
  

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  ITS BEEN 2 DAYS AND IT STILL GIVES SAME MESSAGE
   
• woensdag 21 juli 2010 3:52

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  Then you should contact support for help.

  Jim

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  Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
   
• woensdag 21 juli 2010 13:07

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  Hi, Kevin.

  There have been a few reports of this issue in the past few days and I'm wondering if there is any relationship to the problems that began on the 11th of July for some users.

  If a reinstall didn't resolve it, then I suggest opening a Support case for help:

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  However, I would personally use the opportunity to seek a different backup solution right now since OneCare is at End of Life. 

  See this post  for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

  You can uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool:  http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx - or you can wait until your subscription expires, which will be by the end of 2010 at the latest.

  If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57, but you'll need to seek an alternative backup solution.

   

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Als antwoord gemarkeerd door Stephen BootsMVP, Moderator woensdag 21 juli 2010 13:07
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• woensdag 21 juli 2010 22:26

   

   
  

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  Sorry, the last questions was incorrect- when I try to back up files using one care, it says back up is initiallizing- please try again later

  It continues to say this.

  • Verplaatst door JimR1Moderator donderdag 22 juli 2010 3:44 (From:Windows Live OneCare General)
  • Samengevoegd door Stephen BootsMVP, Moderator donderdag 22 juli 2010 13:12 same issue
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• donderdag 22 juli 2010 4:02

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  I suggest contacting support for help with this. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  Jim

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  Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
   
• donderdag 22 juli 2010 13:18

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  I've just merged multiple threads into a single discussion. I also deleted some replies to remove duplication.

  I'm contacting Microsoft about this issue as it does appear that more than a few people are having the problem - it seems like an account/back end issue at this point.

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~