7 stycznia 2010 14:59Does anyone have the time to advise me on how to remove this Trojan Horse from my Laptop. It has been making my life a misery and I have tried everything I know to get rid of it. I have run various anti-virus programs and they detect and remove it but it seems to come back. I have tried to run anti-virus whilst in safe mode and it finds the virus but it cannot delete it.
I would be very grateful if anyone could advise a novice virus remover.
7 stycznia 2010 17:49Moderator
If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: www.bleepingcomputer.com or http://aumha.net/
For help with virus removal, contact the maker of your Antivirus program.
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Oznaczony jako odpowiedź przez Stephen BootsMVP, Moderator 7 stycznia 2010 17:49