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CRM 2011 Outlook client "View in CRM" disabled

Pergunta CRM 2011 Outlook client "View in CRM" disabled

  • quinta-feira, 3 de maio de 2012 18:24
     
     
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    CRM 2011 Outlook client, Update Rollup 7.

    I have a user who uses the Outlook client and the "View in CRM" button for an appointment is there but disabled. It happens no matter what machine they're using - I've had them logged in on their machine, my desktop and a virtual and it's disabled in each instance (I was thinking maybe there was something cached locally). I thought it might be security role related, but I gave myself the same security roles as they have and "View in CRM" works just fine for me.

    For the life of me I can't figure out why it's not enabled. I used the Outlook client tracing and while I see a few references to the View in CRM button when I run the trace when logged in as myself, I see the same results.

    Anyone have any ideas?

    Jeff

     

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  • segunda-feira, 14 de maio de 2012 20:09
     
     
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    Hey Jeff,

    Please try following steps:

    1. Unconfigure your client and then check if HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient node got deleted or not. If nto then please delete that node.

    2. Then reconfigure your client again.

    Let me know if this small step helps or not. If not then second option can be to reinstall client itself but I may exhaust your licenses. :-( 

    Thanks

    Harshit Gupta