Error - CRM 2011 Configuration Wizard- "There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later"

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quarta-feira, 14 de março de 2012 11:04

0

Hi,

I have one computer in our organization that I'm unable to configure CRM 2011 for outlook.

I'm getting this error:

"There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later"

It's windows 7 64 bit, outlook 2010 (32 bit), crm 2011 on premise.

I able to connect to the crm in explorer .

This uesr have administrator roll in the crm.

I saw some furoms, says :

1. check date and time

2. unistall crm for outlook and delete registry

3. trying to connect to http://crm/my_ORG/XRMServices/2011/Organization.svc
                                 http://crm/XRMServices/2011/Discovery.svc

and I get this page

This is the log file of the configuration. hope somebody can help me

12:45:37|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 14/03/2012 12:45:37 ===
12:45:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
12:45:37|   Info| Client Configuration Wizard Version      : 5.0.9690.1992
12:45:37|   Info| Client Configuration Wizard LanguageID   : 1033
12:45:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
12:45:37|   Info| Query all rows in profile table
12:45:37|   Info| Outlook is initialized
12:45:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
12:45:37|   Info| Client Configuration Wizard Running Mode : Normal
12:45:38|   Info| Configuration file Type : OnPremise.
12:45:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
12:45:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
12:45:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
12:45:39|   Info| Logon mapi store
12:45:39|   Info| Logon admin service
12:45:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
12:45:39|   Info| Query all rows in msg service table
12:45:39|   Info| Adding service id : {a3516b82-ee1c-4c7d-9772-097ffe2407ae}
12:45:39|   Info| Adding service id : {7b65a732-05eb-4b5f-bb42-4f1268f8dd88}
12:45:39|   Info| Adding service id : {79356be4-8a10-4048-98d6-e00b5f4914cd}
12:45:39|   Info| Adding service id : {64f726e7-b5d8-47c0-907a-1db53ce36351}
12:45:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
12:45:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
12:45:40|   Info| Logon mapi store
12:45:40|   Info| Logon admin service
12:45:40|   Info| Query crm msg services in msg service table.
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
12:45:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
12:45:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
12:45:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
12:45:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
12:45:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
12:45:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
12:45:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
12:45:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
12:45:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
12:46:15| Error| Error connecting to URL: http://192.168.10.35/XRMServices/2011/Discovery.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.10.35:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   --- End of inner exception stack trace ---
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Credential credentials, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.SortAndValidateDeployments()
12:46:15| Error| Exception : Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'.    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
12:46:15| Error| Exception : Unable to connect to the remote server    at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper).

Thanks
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quarta-feira, 14 de março de 2012 13:52

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Anyone? ideas?
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quarta-feira, 14 de março de 2012 14:13

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Try nslookup <yourcrmserver> from the client. Does it list the correct IP Adress from the crm server?

You can also edit the HOST file temporary on that client and add a line for your crm server

192.168.x.x <crmservername>

After this try to configure the client. If you can configure reset the host file entry.
Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist
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quarta-feira, 14 de março de 2012 15:33

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Hi Carsten,

Can you give me more details how I do it? I'm new in this field

Thanks
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quarta-feira, 14 de março de 2012 16:05

Moderador

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Can you use the CRM web client successfully from the computer that's experiencing the CRM for Outlook configuraiton problem?
Neil Benson, CRM Addict and MVP at Customery Ltd. Join me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.
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quarta-feira, 14 de março de 2012 16:41

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You´ll find a hosts file @

C:\Windows\System32\drivers\etc

Open this file in notepad and add a line for your crmserver starting with the ip address and then the name of your crmserver

After this save file and start to configure your outlook client.

But this is only a workaround so reset this changes after you´ve configured your client. Keep watching for further errors.
Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist
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quinta-feira, 15 de março de 2012 08:26

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Yes Neil
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quinta-feira, 15 de março de 2012 12:54

0

Hi Carsten,

I did it' and still have the problem. this is the log after I change the host file:

14:45:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
14:45:49|   Info| Client Configuration Wizard Version      : 5.0.9690.1992
14:45:49|   Info| Client Configuration Wizard LanguageID   : 1033
14:45:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
14:45:49|   Info| Query all rows in profile table
14:45:49|   Info| Outlook is initialized
14:45:49|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
14:45:49|   Info| Client Configuration Wizard Running Mode : Normal
14:45:49|   Info| Configuration file Type : OnPremise.
14:45:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
14:45:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
14:45:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
14:45:50|   Info| Logon mapi store
14:45:50|   Info| Logon admin service
14:45:50|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
14:45:50|   Info| Query all rows in msg service table
14:45:50|   Info| Adding service id : {a3516b82-ee1c-4c7d-9772-097ffe2407ae}
14:45:50|   Info| Adding service id : {7b65a732-05eb-4b5f-bb42-4f1268f8dd88}
14:45:50|   Info| Adding service id : {79356be4-8a10-4048-98d6-e00b5f4914cd}
14:45:50|   Info| Adding service id : {64f726e7-b5d8-47c0-907a-1db53ce36351}
14:45:50|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
14:45:51|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
14:45:52|   Info| Logon mapi store
14:45:52|   Info| Logon admin service
14:45:52|   Info| Query crm msg services in msg service table.
14:45:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
14:45:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
14:45:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
14:45:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
14:45:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
14:45:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
14:45:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
14:45:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
14:45:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
14:45:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
14:45:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
14:46:07|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
14:46:07|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
14:46:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
14:46:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
14:46:34| Error| Error connecting to URL: http://192.168.10.35/XRMServices/2011/Discovery.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.10.35:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   --- End of inner exception stack trace ---
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Credential credentials, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.SortAndValidateDeployments()
14:46:34| Error| Exception : Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'.    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
14:46:34| Error| Exception : Unable to connect to the remote server    at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
14:47:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
14:47:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
14:47:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
14:47:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
14:48:06| Error| Error connecting to URL: http://192.168.10.35/XRMServices/2011/Discovery.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.10.35:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   --- End of inner exception stack trace ---
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Credential credentials, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.SortAndValidateDeployments()
14:48:06| Error| Exception : Metadata contains a reference that cannot be resolved: 'http://192.168.10.35/XRMServices/2011/Discovery.svc?wsdl'.    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
14:48:06| Error| Exception : Unable to connect to the remote server    at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
14:48:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
14:48:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
14:48:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
14:48:32|   Info| Exit code: Default
14:48:32|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
14:48:32|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 15/03/2012 14:48:32 ===

Thanks
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domingo, 18 de março de 2012 12:37

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anymore ideas?
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segunda-feira, 19 de março de 2012 06:01

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Hi,

Can you check out Whether this url is working in your system which you are configuring the Outlook.

http://192.168.10.35/XRMServices/2011/Discovery.svc
With Regards Athul MT If you find this answer as help ful please vote as helpful and if you find this answer Please Mark It as Answer :) http://www.athulmt.blogspot.in/
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segunda-feira, 19 de março de 2012 07:25

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I get this :

what else?

Thanks
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quarta-feira, 21 de março de 2012 11:55

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Anymore ideas?
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sexta-feira, 23 de março de 2012 12:30

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Check out this blog :

http://www.lebmscrm.com/2011/10/crm-2011-outlook-configuration-error.html

Having the same exact issues as described, the link above worked for me.

Had to switch several times between accounts, after 3 times it finally worked
- Editado bruun sexta-feira, 23 de março de 2012 13:58
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quarta-feira, 28 de março de 2012 14:38

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I have had the same issue.

The solution was to give the users all local-administrator rights (could be revoked after the configuration has happened) on the system/pc.
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domingo, 29 de abril de 2012 09:15

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Thanks Deplay I'll check it
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segunda-feira, 28 de maio de 2012 10:05

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Hi All,

I am facing problem while configuring/accessing the CRM server over VPN. In our customer environment, we have installed MSCRM 2011 with update rollup 6 and the MSCRM is configured with IFD.

1. The outlook client and web client is working perfectly over the LAN.

2. The outlook client configuration and access to CRM over VPN is failing.

3. The web client is working fine over VPN.

For testing purpose, i had configured an outlook client in the LAN and tried to access CRM over VPN from the same laptop. Even that also failing. Below the is the error logged in the outlook client log.

15:36:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:36:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:36:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
15:36:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:36:14|   Info| Action type : Edit.
15:36:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:36:14|   Info| Get action list.
15:36:14|   Info| Get action total progress : 0.
15:36:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
15:36:14|   Info| Action command type : Edit.
15:36:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
15:36:14|   Info| We have successfully configured Microsoft Dynamics CRM for Outlook. You are now ready to use Microsoft Dynamics CRM for Outlook with CRMS.
15:36:14|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
15:36:15| Error| Exception : Invalid OrganizationId "d72b9206-5a60-e111-b148-005056ae6ba0".    at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.Get(Guid organizationId)
   at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
   at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Edit()
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)

Please help to resolve the issue.
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segunda-feira, 28 de maio de 2012 13:17

Usuário que responde

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have you tried Microsoft Dynamics CRM for Outlook Configuration Troubleshooting Wizard?

http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx
MayankP
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