Entrar
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
crm 2011 automatic untrack of forwarded crm emails

Pregunta crm 2011 automatic untrack of forwarded crm emails

  • segunda-feira, 16 de abril de 2012 05:37
     
     
    Entrar para Votar
    0

    If a user u1 creates a new activity for another user u2, crm sends an email using outlook. If the creating user u1 forwards this email (from his sended emails), the forwared email will also be automatically tracked in crm.

    Is there any easy way, to stop the tracking automatically?

    Thanks in advance

     

Todas as Respostas

  • segunda-feira, 16 de abril de 2012 16:05
    Usuário que responde
     
     
    Entrar para Votar
    0

    Hi,

    Yes, what happens is that CRM is using the smartmatch feature and automatically track the emails. With CRM 2011 you can disable the smart matching from the settings menu.

    Another place to check is the user CRM Outlook client local settings (if CRM client is installed)

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com


    • Editado nrodriEditor segunda-feira, 16 de abril de 2012 16:06
    •