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How to send an email to a team on assigning of lead ?

Pergunta How to send an email to a team on assigning of lead ?

  • domingo, 22 de abril de 2012 04:57
     
     
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    Hi, 

            I am trying to send email to "team" on assign of a lead.  workflow is working for the single user but when i assigned it  to a team, email won't trigger for any users in the team. I'm using Outlook Client for sending an receiving emails.  

    here is how the error looks ,

    And this is how my Default Queue of the "Team" looks : I'have added members to the team.

     

    Before posting,  I explored this forum a bit and I found out that ppl talking about creating contacts and adding it to queue and all..  i don't know how it works !! I would like to hear your suggestions..

    Thanks 




     

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  • domingo, 22 de abril de 2012 05:01
     
     
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    this is how I defined my workflow to send email on assigning.. .

    Your suggestions for this issue is much appreciated.. 

    Thanks again.. 

     
  • domingo, 22 de abril de 2012 08:13
     
     
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    Hi Pradeep,

    Refer to http://social.microsoft.com/Forums/en-US/crm/thread/5b128cad-bcb5-4524-b275-36a9f841270f/



     
  • domingo, 22 de abril de 2012 10:35
     
     
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    Thanks vikram,  but i have seen that thread , it talks about different error : "System user with id=XXXX doesn't exist" : and remedy is to change  "queue owner" to actual user not the team.  my Default Queue owner is already been set to the actual user with actual email address. 

     
  • segunda-feira, 23 de abril de 2012 03:15
     
     
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    can some one help me with this ?!!!
     
  • sexta-feira, 18 de maio de 2012 16:03
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    You can't send emails to a team in CRM 2011. This is the cause of your error.

    One solution would be to use a check condition to check if the owner is a team, and if so, send an email where Owner(Lead) is not a recipient

    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk