my computer got a virus so i had to crash it and i loaded it back on and it says it is not genuine anymore??

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• terça-feira, 21 de novembro de 2006 02:44

   

   
  

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  Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

  Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

  If the above procedure does not resolve your issue:

  Please follow this diagnostic troubleshooting procedure:
  
  1. Download and run the MGA Diagnostic Tool: 

  http://go.microsoft.com/fwlink/?linkid=52012    

  2. After running the MGA Diagnostic Tool, click
      on the "Windows" tab and then click on "Copy".
  
  3. Next, visit the following website and create a post in the
      "WGA Validation Problems" forum and paste the
      results of the WGA Diagnostic Data in a detailed post.
      http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
  
  4. A WGA troubleshooting specialist will analyze the data and
      recommend an appropriate solution.