Activation after repair

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sexta-feira, 11 de maio de 2012 09:09

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Hi.

I recently sent away my computer to be repaired following an hardware issue. It worked fine for a few days but now it won't activate the Vista Business OEMAct using the Licence sticker on the tower.

Here's my log:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-6Q2WX-2QTQ8-QXX44
Windows Product Key Hash: YmBa1Z8l7cV+a+l1STbEBtbM99c=
Windows Product ID: 89577-025-5000027-71054
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.016
ID: {0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business N
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.016</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QXX44</PKey><PID>89577-025-5000027-71054</PID><PIDType>5</PIDType><SID>S-1-5-21-3554396723-378430245-442021884</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 360                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="5"/><Date>20080812000000.000000+000</Date></BIOS><HWID>E2313507018400EA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3EAE8FB7A9B1586</Val><Hash>T4q3Om3BURfc30rXKwxwch919Ag=</Hash><Pid>89388-707-4233162-65883</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, BusinessN edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: db442be4-81ed-4ab3-9d66-2417e8a5c81c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89577-00142-025-500002-00-6153-6000.0000-1012012
Installation ID: 005100106941134570217843704464312562148634428403754092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: QXX44
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAMAAQABAAAAAgABAAEAnJ+g0S468Cqw8ap2RpisvMaTznDy9Cw3Go6sViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           DELL         B9K
FACP           DELL         B9K
HPET           DELL         B9K
BOOT           DELL         B9K
MCFG           DELL         B9K
SSDT           DELL       st_ex
SLIC           DELL         B9K

Any help would be appreciated.

Thanks
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sexta-feira, 11 de maio de 2012 09:34

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"Veletision" wrote in message news:dd7cf6a5-4b12-47b9-97e1-b92dc7fc8f14...

Hi.

I recently sent away my computer to be repaired following an hardware issue. It worked fine for a few days but now it won't activate the Vista Business OEMAct using the Licence sticker on the tower.

Here's my log:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-6Q2WX-2QTQ8-QXX44
Windows Product Key Hash: YmBa1Z8l7cV+a+l1STbEBtbM99c=
Windows Product ID: 89577-025-5000027-71054
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.016
ID: {0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business N
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205

Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 360 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="5"/><Date>20080812000000.000000+000</Date></BIOS

Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, BusinessN edition
Description: Windows Operating System - Vista, RETAIL channel
Partial Product Key: QXX44
License Status: Unlicensed

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes

Any help would be appreciated.

Thanks

It looks as if your Licensing Store is corrupted -

Please try the below steps to recreate the Store with the correct data.

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case.

Once complete, run another MGADiag report and post back with the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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sexta-feira, 11 de maio de 2012 10:16

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Thanks for the reply.

When I click "Run as admin" on CMD.exe it says in an error box "Not enough quota to execute command"

typing Step 2 just gave me a google search for %windir% so i was able to open up the file system and open System 32 that way and right click on CMD.exe. Is this ok?

Thanks
Veletison
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sexta-feira, 11 de maio de 2012 10:35

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Should be - you should have a window up with the title

Admiistrator:Command Prompt

If not, use the following method to get there

Click on the Stat button.

Click on All Programs, then Accessories

right-click on Command Prompt

select Run as Administrator
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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sexta-feira, 11 de maio de 2012 10:47

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When I type "net stop slsvc" in to command prompt it says

"System Error 1816 has occurred" "Not enough quota is available to proceed with this command"

Do you know if I can get a replacement Key and activate it? I only get the automated service when I call up.

Thanks again for your help
Veletison
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sexta-feira, 11 de maio de 2012 10:58

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"Veletision" wrote in message news:55102fa3-550d-46eb-a216-73cf0df19725...

When I type "net stop slsvc" in to command prompt it says

"System Error 1816 has occurred" "Not enough quota is available to proceed with this command"

Do you know if I can get a replacement Key and activate it? I only get the automated service when I call up.

Thanks again for your help

Veletison

A new Key won't help if the system isn't functioning properly in the first place.

'Not enough Quota' is an unusual error - and usually a simple reboot fixes it.

If not, then I would suggest running the usual file system repairs.

type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Post an MGADiag report with details of any error messages encountered.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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sexta-feira, 11 de maio de 2012 11:01

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I got around the quota error by closing the internet browser.

I'll post back again in a few minutes and let you know how I get on with command prompt
Veletison
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sexta-feira, 11 de maio de 2012 11:07

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Ok I have that done. Here's my log:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-6Q2WX-2QTQ8-QXX44
Windows Product Key Hash: YmBa1Z8l7cV+a+l1STbEBtbM99c=
Windows Product ID: 89577-025-5000027-71054
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.016
ID: {0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business N
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.016</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QXX44</PKey><PID>89577-025-5000027-71054</PID><PIDType>5</PIDType><SID>S-1-5-21-3554396723-378430245-442021884</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 360                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="5"/><Date>20080812000000.000000+000</Date></BIOS><HWID>E2313507018400EA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3EAE8FB7A9B1586</Val><Hash>T4q3Om3BURfc30rXKwxwch919Ag=</Hash><Pid>89388-707-4233162-65883</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, BusinessN edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: db442be4-81ed-4ab3-9d66-2417e8a5c81c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89577-00142-025-500002-00-6153-6000.0000-1322012
Installation ID: 005100106941134570217843704464312562148634428403754092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: QXX44
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAMAAQABAAAAAgABAAEAnJ+g0S468Cqw8ap2RpisvMaTznDy9Cw3Go6sViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           DELL         B9K
FACP           DELL         B9K
HPET           DELL         B9K
BOOT           DELL         B9K
MCFG           DELL         B9K
SSDT           DELL       st_ex
SLIC           DELL         B9K

When I put in the code after the 2 restarts it said "this code is in use by another computer"
Veletison
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sexta-feira, 11 de maio de 2012 11:22

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"Veletision" wrote in message news:a797f4bd-71a7-4c80-87f9-6b249db8313b...

Ok I have that done. Here's my log:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-6Q2WX-2QTQ8-QXX44
Windows Product Key Hash: YmBa1Z8l7cV+a+l1STbEBtbM99c=
Windows Product ID: 89577-025-5000027-71054
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.016
ID: {0F003BFF-2309-4C25-9FD8-D78C5BF8FD39}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business N

When I put in the code after the 2 restarts it said "this code is in use by another computer"

Veletison

That's OK - you need to use telephone activation now

One thing that does concern me a little is that the current installation is for Vista Business N - you say that your Key is for 'vanilla' Vista Business - please check this.

If your Key is for Business rather than Business N, then that would explain the difficulties you're having, and you will have to do a reinstall, or an upgrade install.

<Moderator Note: I have Bolded and underlined the above information as I believe this is the core of the issue>

Assuming the Key is for Business N, then use telephone activation and speak to an operator.

telephone activation (operator calls)

Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key

follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marcado como Resposta Darin Smith MSOwner sexta-feira, 11 de maio de 2012 18:54
- Editado Darin Smith MSOwner sexta-feira, 11 de maio de 2012 18:56 added Moderator Note
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sexta-feira, 11 de maio de 2012 11:30

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Thanks for all your help.

The sticker on the computer says "Vista Business OEMAct" Maybe the repair shop I used installed a different version.

I'll ring up the phone activation now.

Thanks again.
Veletison
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sexta-feira, 11 de maio de 2012 14:40

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"Veletision" wrote in message news:f23e797a-8cd3-440a-becc-c4a6ed6b11aa...

Thanks for all your help.

The sticker on the computer says "Vista Business OEMAct" Maybe the repair shop I used installed a different version.

I'll ring up the phone activation now.

Thanks again.

Veletison

It does sound like sloppy workmanship, more than anything else :(

You could try taking it back to them and demanding they do a proper job?

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marcado como Resposta Darin Smith MSOwner sexta-feira, 11 de maio de 2012 18:56
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