sábado, 13 de maio de 2006 01:16Hello- I had a hard disk crash some time ago and evidently the computer consultant that I hired to repair the computer installed XPpro ( with a bad validation code ) without my knowledge. I have been notified by Microsift that my operating system might be not genuine. I have a Dell with XPhome installed from the factory, with validation sticker and the origional disks. I have been reading that the only way to reinstall my origional operating system is to reformat the hard disk and start from scratch. I hate to do this as it will be a real bear and I am not sure about updating all my drivers and so on. I don't want to hire this @#*% guy again. Can't I just install the origional operating ( XPhome ) system as a second copy and then delete the XPpro system? If so do you have a site with explicit step by step instructions? Thanks, LowKey
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sábado, 13 de maio de 2006 05:51
I'm sorry for the problems you're having. The method you describe would be a viable way to fix your problem, but this will only work if the OEM CD you have is a full version of Windows and not an OEM restore CD. A restore CD would most likely set your computer back to the default factory settings and in the process delete all information you might have on the computer now.
I can tell you that we will be releasing a tool that you can use to replace invalid keys for a known good key, usually the one on your COA sticker. I'm sorry I don't have a date for you but it should be soon.
I hope this helps,
domingo, 14 de maio de 2006 03:53Thanks Greg- I feel that I have been victimized. Your posting sounds encouraging. I have been a Microsoft customer since my first IBMPC and now own 8 between my offices and home, I can't remember how many I have owned in the past, hopefully Microsoft will be kind in there administration. I know that software piracy is cutting into your profits and understand why Microsoft has taken this action. I hope Microsoft will enable it's legit customers to repair their operating systems without undue hardship or additional cost. A total reformat for me would be catastrophic. It would be impossible for me to setup the software and tweeks now on this, my personal machine. Would it be possible for you to notify me when your company has a solution to my paticular situation. I'm sure that there are probably thousands of people like me with a legit reason and our origional disks ( OEM restore type ), hopefully you are offering a higher level of support on this issue. Thanks, LowKey
domingo, 14 de maio de 2006 06:16
Thanks for being so understanding of our position. We will be posting a large announcement on the forum (as well as web-links) specifically for users wanting to switch their currently mis-installed (or just bad install) copies of Windows Product Keys to their COA/legitimate Product Keys.
Please check back periodically. We are working as diligently as possible to address this for all users.
segunda-feira, 15 de maio de 2006 04:52I guess, this is close to the same situation that I'm facing... How would I get noticed of this besides coming back every day? Also... since I can't put SP1 or SP2 on this computer... I'm assuming that I'm at risk of a lot of security breaches?
segunda-feira, 15 de maio de 2006 16:42We will have links all over the www.microsoft.com/genuine web site. :)