sábado, 21 de abril de 2012 22:44
I cannot figure out how to create a new thread so I will try this. My mother recently had a virus removed from her computer and now she cannot access her money files. She cannot access hotmail either. she tried using her existing windows live id which was established in 2006. her security question answer has been changed. can anyone please offer some help. I have exhausted all of my ideas and there is not a live customer support that can help her without using her account.
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domingo, 22 de abril de 2012 03:10Moderador
First copy your latest *.mny file and your newest 3 *.mbf files to other media such as a USB flash drive. This will be important if her disk fails
You will either have to install Money 2006, or if you have a problem with that, Money Plus Deluxe Sunset. Maybe you have succeed in installing Money 2006.
Disconnect from the Internet. Pull your ethernet cable or turn off
your modem -- whatever it takes. Start Money, click below the
password field to select "I want to sign in to Money directly,
without access to all online services." then click Next.
If you are using Money 2006 or later, remove your LiveID. Do not
attempt to change your LiveID. If you already changed your LiveID,
use the credentials that were in effect at the time that you saved
that Money file.
To remove the Live ID, go to File-PasswordManager, and choose to
remove your LiveID. To remove or add a conventional password, also
If your mother does not know her credentials, she should write down all of the email addresses and passwords (case sensitive) that she can think of. She will not get in without finding or remembering the old credentials.
- Editado Cal LearnerModerator domingo, 22 de abril de 2012 03:15