27 decembrie 2011 22:06My client recently installed Customer Portal on our production site and we began having issues accessing our form customizations. We tried to uninstall the solution however we are receiving dependency issues. When I uninstalled from our test site the install had no issues. I have went through and deactivated processes and removed any fields from the forms I can access, my list of dependencies has decreased but I cannot resolve any more of them. Is there a way to do a clean install and where do I start? My client did not take a backup first so I have quite the headache.
27 decembrie 2011 22:26
1) I would have tried to remove all the dependencies from the list one by one if there are few left. Let us know if you need information on any message you are trying to follow.
2) You can also do this, Get a fresh CRM Organization, export the default customization by going to the Settings -> Customization -> Customize the System -> Do Export Solution -> import this solution into your CRM Organization that is having issues right now (aka. your Production site) & Publish it. Make sure the CRM Version on both the Organization is the same to avoid any further complications.
27 decembrie 2011 22:33
I cannot remove the rest of the dependencies from the list as they are involving my account entity which I cannot access in Customizations. This whole issue started there. After installing Customer Portal, when you would select the main account form to customize there was an error, therefore I cannot go in and remove any of these fields from the form.
I have lots of customizations and I do not want to wipe them out by using a new org and I do not think that will resolve it as it seems to not have installed correctly in the first place.
Any other suggestions?
27 decembrie 2011 23:25
Looks like you will need permissions to the account entity form to remove the further dependencies.
Apparently, people have seen these issues for the forms of out of the box entities.
28 decembrie 2011 00:50I have full permissions to the system, I am the system admin. I have proper permissions to access the account form but I cannot after having this Customer Portal installed. Installing Customer Portal either messed up during the install or during the customization of it. Any other ideas?
28 decembrie 2011 22:51
Just wanted to update this form so that others can maybe learn from this. What happened was that customizations were not properly published when the solution was installed, instead of backing up from a month ago, I created a test database of my current system and found the SystemFormBase showed 2 different Form XML for account. Once I changed the form xml to be the same in the table I was able to access my customizations for the account form, remove the dependencies and uninstall the solution.
9 ianuarie 2012 00:00Thanks for sharing!
2 februarie 2012 16:21Hi Kim, I have same problem for a while but I use CRM 2011 online. I am wondering if your approach would work. It seems the issue is with CRM not able to remove the solutions.
15 februarie 2012 00:19ModeratorTry publishing all customizations before attempting to remove the managed solution.
Shan McArthur www.shanmcarthur.net Check out the commercial edition of xRM portals @ www.adxstudio.com