Dell Inspiron 1545 WGA indicates it is not genuine

Toate mesajele

• 4 iunie 2012 20:43

   

   
  

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  Please review:

  1. Help: I Got Hacked. Now What Do I Do?

  2. Request Dell Backup Discs

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  Carey Frisch

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• 4 iunie 2012 21:11

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  try this solution from Noel D Paton

  The problem lies with the file integrity.

  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

   

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624 

   

  Once complete, please reboot twice, then post another MGADiag report.  

  EDIT; just noticed, your bios date 7/17/2009 is prior to the release of windows 7 yet your bios shows a win 7 marker. This indicates your install was done using a hackers loader program and is not genuine.

  please state the version and edition of windows from your COA. do not state the product key. the COA is likely in the battery compartment.

   

  
  

  • Editat de george1009Microsoft Community Contributor, Editor 4 iunie 2012 21:25
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• 5 iunie 2012 14:11

   

   
  

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  Thanks for your help, I updated the Intel Rapid Storage Drivers as suggested and shut down and rebooted twice. I also updated the BIOS from A10 to the newest available from Dell with A14. The version of Windows is Windows 7 Home Premium OA 32 Bit, not even SP1. I have to way of changing the activation key, it is not available anywhere. The one in the report is not correct. I sure hope this helps to figure out the issue.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {12DD601E-EFCF-4EC0-82E2-85C92D19E0B4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.110622-1503
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{12DD601E-EFCF-4EC0-82E2-85C92D19E0B4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3970431605-2421371477-3542883594</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>19BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2962009
  Installation ID: 003623434926506490288786846392096025397230008515076685
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: RMV82
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 6/5/2012 9:56:53 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 6:1:2012 12:02
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgIHPrA2jNMNXYOKB9UbdKrrjdGyg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    WN09  
    FACP   DELL    WN09  
    HPET   DELL    WN09  
    MCFG   DELL    WN09  
    SLIC   DELL    WN09  
    SSDT   PmRef  CpuPm

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• 5 iunie 2012 14:50

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  all looks ok now.

   The one in the report is not correct

  Actually it is. the manufacturers OEM SLP key is installed and will be different from the key on your COA.

  if you ever need to change it it is on the system properties page

  
  

  Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

   

   COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

  
  

  • Editat de george1009Microsoft Community Contributor, Editor 5 iunie 2012 14:54
  • Marcat ca răspuns de Darin Smith MSOwner 12 iunie 2012 21:39
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• 5 iunie 2012 15:40

   

   
  

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  I still am not able to get windows updates which is something I failed to mention. I just thought it was due to the WGA. Any ideas on why I'm told the service is not running when it is?
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• 5 iunie 2012 15:51

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  I personally have no idea. I suggest you try the windows update forum for a solution.

  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?tab=all

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• 5 iunie 2012 16:34

   

   
  

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  Well I do thank you for the assistance you provided. Have a great day.
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• 5 iunie 2012 18:40

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  "MCO_Helper" wrote in message news:81ef2a9b-7d51-4eb8-8439-b0c5d43c73a7...

  I still am not able to get windows updates which is something I failed to mention. I just thought it was due to the WGA. Any ideas on why I'm told the service is not running when it is?

   

  Please try the following....

   

   

  Open Windows Update

  Click on Change Settings

  change settings to 'Never Update'

  OK out and reboot

  now go back and change the settings back to Automatic

  OK out and reboot

  Now try a check for Windows Updates again.

                   

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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• 13 iunie 2012 13:17

   

   
  

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  That did work and I am able to get updates now, Thank you. We can now close or mark this issue solved. Ya!
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• 13 iunie 2012 20:45

  Moderator

   

   
  

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  "MCO_Helper" wrote in message news:38368ce9-bf5d-4bd0-bdf3-5420552b3573...

  That did work and I am able to get updates now, Thank you. We can now close or mark this issue solved. Ya!

   

   

  Glad to hear it - good luck!

   

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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