21 iulie 2007 15:06
I have a one care subscription, but have simply not been able to activate it (i.e. get it added to my subscription) on two recent computers. I suspect this is because I had it on three already - but one was stolen (my laptop) and the other I installed vista over. When I go to activate and enter my live Id, it says "It looks like you need a subscription" - I don't, I already have one!
How can I actually get a list of those computers I've registered it on, and delete them?
(By the way, this is same whether its beta 2.0 which I've just installed, or 1.5).
Thanks very much
22 iulie 2007 14:59
ok, so i read the first question in the FAQ which said that you cannot activate the beta on a 1.6 subscription.
Two things though:
1. I'm not able to register my 1.6 installations using my existing subscription either - is there a mechanism by which i can actually see what machines it thinks are part of my subscription?
2. How can you actually see more than one machine in the one care circle if you can't activate it?
23 iulie 2007 01:10Moderator
So, you've answered your own question number 1.
When you have more than one machine on the beta, you are able to use the circles feature and see multiple machines with the same LiveID. Some people are invited to test activation for Circles.
On your 1.6 activation problem, verify that you are using the correct LiveID by signing in at http://billing.microsoft.com to see if the subscription is associated with it. If not, and you don't recall the correct LiveID, contact support for assistence - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2
23 iulie 2007 01:51
Thanks Stephen, you are doing a sterling effort on these forums.
On your response, yeah, I've been down the onecare support route before...its a completely fruitless and intensely frustrating experience.
Yes, I have the subscription on the right live id, because i only have one. I do have two accounts associated with that (a US and British one), and what might be happening is that its looking at the wrong one (yes, I've seen all the posts about ensuring the IE language etc is the same langauge as you install etc etc). I do wish the onecare developers would a bit more helpful in this area.
So right now I have two PCs on beta (which do not see each other in the circle) and one on 1.6 which I cannot link to my subscription, and a fully paid of subscription which runs out in April 2008, with no installations linked to it! Brilliant.
Thanks again for your tireless help on this forum, as I say, I think the developers could do a lot more here.
23 iulie 2007 19:11Moderator
Thanks for the kind words.
What do you mean by two accounts on one LiveID? Unless one subscription is a beta subscription leftover from 1.5 testing, you should not have been able to set up two paid subscriptions on a single LiveID.
It does sound like you are going to need support's help to straighten it out if somehow you managed to create two subscriptions - especially if they are tied to different locales. I wasn't aware that this was even possible.
23 iulie 2007 23:58
I mean I have two microsoft accounts on the same live id. One one, my British one, I have msn premium (because I lived in the UK when I got that one), on the other I have my onecare subscription + xbox live. I don't know which account one care looks at to see if you have a subscription, but I suspect its something to do with languange settings - but then again, I really don't know. I think I've tried every combo!
24 iulie 2007 00:58Moderator
Sign into http://account.live.com and verify that your location is correct for you now. Then sign into http://billing.microsoft.com and view your subscriptions. It should not matter that MSN Premium was purchased when in the UK, though it might at renewal time. Whatever your Billing account data reflects for the OneCare subscription should appear at the billing URL. What exactly happens when you try to activate 1.6?