OneCare would not install
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27 iulie 2007 09:55
When the pc restarts after installation I get a window stating that OneCare 2.0 could not finish installing and to restart the pc in order to fix the problem. I tried that several times. I uninstalled it and then tried to install it again but still getting the same message. I am a paid subscriber to OneCare and uninstalled OneCare 1.5. In the end up I reinstalled OneCare 1.5 in order to get some protection. Anyboby else have any problems.
Toate mesajele
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27 iulie 2007 13:59Moderator
If you would like to try installing the beta again, uninstall One Care, use the uninstall tool - http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe ,then install the beta. If the installation does not complete again, please look for an error code along with the message that the installation could not be completed and post back.
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27 iulie 2007 17:29Tried it and still not working. There is no error code displayed, the window just states that Windows LiveOneCare has stopped working and to restart the computer to fix it or use help. Everytime I restarted the computer this window always came up. Thanks anyway. Reinstalled 1.5 so I can have protection.
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30 iulie 2007 06:46
Please help me to uninstall and re-install Windows Live OneCare: I am presently unable to access it from my desk top
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30 iulie 2007 13:49ModeratorTo uninstall One Care: Start>Control Panel>Add/Remove Programs. After uninstalling One care, download and run the cleanup tool from the link in the above post. To install One Care go to http://onecare.live.com/standard/en-us/default.htm
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30 iulie 2007 20:26I have had the same problem with the install of 2.0 Restart and gives a message that 2.0 could not be completed and to restart machine. Done that, used the clean up tool ,reinstalled , same message and it has no error code with it
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31 iulie 2007 01:01Moderator
lair wrote: I have had the same problem with the install of 2.0 Restart and gives a message that 2.0 could not be completed and to restart machine. Done that, used the clean up tool ,reinstalled , same message and it has no error code with it Go here - http://help.live.com/help.aspx?project=onecarev2 - and use the get more help link in the lower right to contact support for help.
-steve
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31 iulie 2007 22:31
i was instructed, too, to do all this, and then found myself without the program and protection.
After a week of trying, on my own, I seceeded in downloading the program. Now I have a red ballon when I started my computer...and I too have the message that part of the program couldn't install....so turn off and restart...if doesn't work go to help center.
I have had this problem, plus others, that I am almost thru with the program.......I would like someone that can help and have a trouple free program.
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1 august 2007 01:53Moderator
romasdp wrote: i was instructed, too, to do all this, and then found myself without the program and protection.
After a week of trying, on my own, I seceeded in downloading the program. Now I have a red ballon when I started my computer...and I too have the message that part of the program couldn't install....so turn off and restart...if doesn't work go to help center.
I have had this problem, plus others, that I am almost thru with the program.......I would like someone that can help and have a trouple free program.
If you are using the 2.0 beta, use the support link above.
If you are using the 1.6 version and it is a trial, email support is available to you - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2
-steve
