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Release version issue with "Change Startup Settings"

Locked Release version issue with "Change Startup Settings"

  • 18 noiembrie 2007 00:19
     
     
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    Hi.  I uninstalled the beta and installed the release version (v2.0.2500.10) just now.  Everything seems to be good except for one issue:

     

    When I click on "Change Startup Settings" on the Tune-up tab, I get the error:

     

    "OneCare cannot show your startup settings"

     

    "Unknown problems are preventing OneCare from showing unused programs. Please try again later.............."

     

     

    I have rebooted a couple of times - no change.

     

    Looks like the fun isn't quite over just yet.  Anybody else seeing this issue?

     

    Thanks/jad

       

    Toate mesajele

    • 16 decembrie 2007 19:47
       
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      Hi James

      Sorry no one has gotten back to you before now, I hope your problems with the Startup Settings has cleared up. If  not I would get in touch with support through the help center or through here http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

       

      chuck

       

         
      • 16 decembrie 2007 20:09
         
         
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        Hi.  This problem did get resolved.  I don't remember if I did any troubleshooting or if it just resolved itself.

         

        Anyway, thanks for the follow-up!!!  /jim

         

           
        • 4 martie 2008 22:05
           
           
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          Hi.

          I got exactly the same error as James Dorf, please could someone give me a suggestion as what to do.

          Thanks.

             
          • 5 martie 2008 00:58
             
             
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            Hi.  Yeah, my problem was resolved a while ago all by itself -- but with the v2 release the problem is back....

             

            /j

             

               
            • 5 martie 2008 05:33
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              Just off the top of my head here, do either of you have any other software installed that deals with startup management? It's possible they might be interacting and causing conflicts if so.

               

              Otherwise, if you haven't checked with support per Chuck's post above I would. They have a much broader range of knowledgebase issues to use as reference.

               

              OneCareBear

                 
              • 16 noiembrie 2008 13:23
                 
                 
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                recently (last month) purchased vaio laptop with vista home premium and one care. everything seemed good and my status stayed green. turned it on one day and...

                 

                When I click on "Change Startup Settings" on the Tune-up tab, I get the error:

                 

                "OneCare cannot show your startup settings"

                 

                "Unknown problems are preventing OneCare from showing unused programs. Please try again later.............."

                 

                 

                I have rebooted a couple of times - no change..

                 

                i have exactly this problem too... please can someone help get my onecare status back to green.??????

                   
                • 17 noiembrie 2008 18:02
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                  Please contact support for help with this problem, kulak.

                  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

                  -steve