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Build 7601 - Copy Not Genuine

    Вопрос

  • Samsung NP700Z5A-S04US

    PC was purchased from the Microsoft Store with Windows 7 Home Premium installed.  About one month ago, I had to warranty the original hard drive (again through the Microsoft Store/Samsung) and they returned my PC.  So far it had been working just fine until today.  Another thing to note, I was installing driver updates and software when the error message first appeared.  However, system restores to before the driver/software installation were unsuccessful.

    Another note, the Windows Product Key listed below does NOT match the one on the sticker on the bottom of my PC.  However, entering the number on the bottom of the PC was also unsuccessful.  Finally, my PC does not give me a phone number to try to activate it by phone.

    The log file:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CC529FF0-6623-4B0D-BAB3-D32A4F3E5EFA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC529FF0-6623-4B0D-BAB3-D32A4F3E5EFA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-744638368-2494390201-2552597316</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>700Z3A/700Z4A/700Z5A/700Z5B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>08FD</Version><SMBIOSVersion major="2" minor="6"/><Date>20111028000000.000000+000</Date></BIOS><HWID>70923407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>AF9AE1879D9A70C</Val><Hash>Xk1Fk105JX1XCalgizATbnvW2lw=</Hash><Pid>81608-902-8972711-65865</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800015-02-1033-7601.0000-3082012
    Installation ID: 010761707941264854012201256256877370406003582185445040
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2BT4J
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 12/4/2012 9:42:36 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:4:2012 20:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAMAAAACAAAAAwABAAEAonYchES9gD64b/w4xJ3OcDKbXMPAPCIvQGEucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SECCSD LH43STAR
      FACP SECCSD LH43STAR
      HPET SECCSD LH43STAR
      MCFG SECCSD LH43STAR
      SLIC SECCSD LH43STAR
      SSDT SECCSD PtidDevc
      ASF! SECCSD LH43STAR
      SSDT SECCSD PtidDevc
      SSDT SECCSD PtidDevc
      UEFI SECCSD LH43STAR
      UEFI SECCSD LH43STAR
      SSDT SECCSD PtidDevc
      SSDT SECCSD PtidDevc
      UEFI SECCSD LH43STAR


    • Изменено Bockcara 5 декабря 2012 г. 2:50
    5 декабря 2012 г. 2:50

Ответы

  • If George's recommendation fails,,,,,,

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    5 декабря 2012 г. 9:55
    Модератор

Все ответы

  • License Status: Notification
    Notification Reason: 0xC004F063.

    for some reason your computer is not properly communicating with it's slic table.

    the easy fix is to change your product key to the one on your COA

    click start, type slui 3, press enter

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    5 декабря 2012 г. 5:50
    Отвечающий
  • If George's recommendation fails,,,,,,

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    5 декабря 2012 г. 9:55
    Модератор
  • How do I retrieve the full OEM SLP key if they do not show the first ten characters in the log above?
    5 декабря 2012 г. 12:48
  • You don't - it can only be used in conjunction with the proper installer.

    You MUST use the Key from your COA sticker if a Key is requested.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    5 декабря 2012 г. 13:15
    Модератор
  • Thanks Noel,

    I'm going to move on to try your solution next.

    5 декабря 2012 г. 13:25
  • Noel,

    This solution caused my regular COA SLP code to finally work.  Thank you for your help!

    5 декабря 2012 г. 13:43
  • Glad to hear it - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    5 декабря 2012 г. 14:09
    Модератор
  • License Status: Notification
    Notification Reason: 0xC004F063.

    for some reason your computer is not properly communicating with it's slic table.

    the easy fix is to change your product key to the one on your COA

    click start, type slui 3, press enter

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)


    quick and easy fix
    thank you
    • Изменено dmikedavis 11 декабря 2012 г. 1:02
    11 декабря 2012 г. 1:01
  • This is not an issue that requires any complicated reconfiguring of your computer, or changing any information anywhere.

    This is not even the result of any virus.

    This is just yet another problem apparently created by Microsoft itself.

    I am getting the same message, even though I got my copy of Windows 7 Ultimate direct from Microsoft.

    I doubt whether they would have given me a bogus copy of their own flagship OS product.

    Microsoft should just create a Hotfix for this.

    Microsoft must have included a new Service, called "Windows Activation Technologies Service" in one of their updates.

    I do not remember this Service being in my list of Services when I first installed my very genuine copy of Windows 7 Ultimate, and yet somehow it mysteriously appeared in my list of Services a few months ago.

    By an amazing coincidence, that is when those Build 7601 messages about my copy not being genuine started appearing in the lower right-hand corner of my screen.

    In order to stop those messages, apparently all you have to do is to make sure that BOTH the "Windows Update" Service AND the "Windows Activation Technologies Service" Service are set on Automatic and have actually started.

    The problem is, that even with setting the "Windows Activation Technologies Service" Service on "Automatic", it never actually seems to start automatically.

    You have to go to Services every time you restart your computer, and turn it on manually (at least I do). 

    Unfortunately, if you are like me, and you keep your computer on 24/7, you have probably disabled the "Windows Update" Service, to prevent the automatic downloading of updates at 3AM and the resulting restarting of your computer sometimes.

    If so, no problem.

    When you see that Build 7601 message, go to Services.

    First make sure you have set the "Windows Activation Technologies Service" Service to Automatic.

    If it has not started, then start it manually. 

    Then go down to your "Windows Update" Service.

    If you have disabled it (like I always do) then first enable it manually, by setting it to "Automatic".

    Then start it manually.

    Then go to your list of Programs, and click on the "Windows Update" icon.

    The Windows Update window will appear.

    Click on the update button.

    The minute Windows starts to check for updates, that Build 7601 message will disappear.

    Another small box will then appear, telling you that your copy of Windows 7 may not be genuine, and inviting you to check online for a solution.

    Don't waste your time checking, since there apparently really isn't any solution other than what I have told you here.

    Just close that box.

    Then go back to Services, and stop the "Windows Update" Service manually, and set it to Disabled.

    Leave the "Windows Activation Technologies Service" started and set to Automatic.

    Eventually it turns itself off and the Build 7601 message appears again.

    So then you have to go through all these gyrations all over again.

    I did try leaving the "Windows Update" Service on for a day or two, once I did all the above, and the Build 7601 message did not reappear.

    Thus, if you do not mind taking the risk of having your computer restart at 3AM after installing updates that you didn't know about (such as whatever update had the "Windows Activation Technologies Service" Service), then you probably won't ever see that Build 7601 message or that little box inviting you to check for solutions again.

    It would be really nice I Microsoft would just create a Hotfix for this irritating issue.

    9 июля 2013 г. 18:12
  • ...and you've already been banned for posting exactly the same bad advice elsewhere - please desist from doing so.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    9 июля 2013 г. 20:16
    Модератор