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Case field updation

Вопрос Case field updation

  • 1 марта 2012 г. 14:34
     
     
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    Hello everyone,

    I m using  a workflow for case entity and when i resolve a case after resolving it i want to update the case stage field from open to close. but its read only after being resolved.

    Can we do it to change the case stage field after being resolved ?

    or can make changes like that we can edit all field after a case is being resolved (Against out of box) Is it possible ?

    My Sla's are much dependent on it . so its a very big issue for me .

    Please help !

    Thanks

     

Все ответы

  • 1 марта 2012 г. 15:53
     
     
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    Hi,

    You can change status In Progress before update the case stage.

    Regards,

    Philippe

    Blog : Dynamics CRM pour les francophones/for French speakers

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  • 1 марта 2012 г. 17:18
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    Hello,

    To make it work you have 2 possibilities:

    1. Develop script which will handle OnSave event and set "Case Stage" field value.

    2. Develop plugin which will handle Close message in Pre-Mode and set "Case Stage" field value.

    Microsoft CRM Freelancer

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  • 2 марта 2012 г. 7:34
     
     
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    thanks ,

    Can we allow a script to run on the "RESOLVE" Button click event ?

    So then can i make a field Editable ?

    By default its making all the fields on form read only and its out of the box functionality

    Can we override this to make a field editable ?

    Please reply

    Thanks