I purchased Microsoft Office 2007 Pro, and installed my previous version Microsoft Office 2003 Pro, on my parents pc. They now get a message saying it is not a Genuine Microsoft Office product.
The version I purchased was a new, full version, not an upgrade, and the Office 2003 version was also a full version, and not an upgrade.
Please advise what step(s) are required to validate the product.
Hello CFYI user,
From your parents' computer, please go to the Office section of this forum http://social.microsoft.com/Forums/en-US/genuineoffice/threads, read the announcement regarding running
the mgadiagnostics utility, and follwo the directions.