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UPDATES WILL NOT INSTALL - Error Code 57A

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  • I have windows Vista and Office 2007 and my updates won't install. I get error code 57A .  I have tried running the diagnostics recommended on the forum but it didn't give me any answers. I see there is an SP1 update that I could download, dated in December of 2007, but that is around 213MG versus the 193.9 MB, dated June of 2008, that has automatically been downloaded. I thought I could redownload the one published in December 2007 and install that one but am unusre if that would work or do more harm.. At this point I can't get any downloads, not even Windows.

    I have validated my Microsoft Office 2007 software. I purchased it new from Staples . It is not an upgrade.

    Does anyone from Microfosft respond to these questions.

    John Katona
    14 กันยายน 2551 20:35

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ตอบทั้งหมด

  • Jackkat,
     

    In order to receive the best support, we request all users to run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Rick, MS

    • ทำเครื่องหมายเป็นคำตอบโดย RickImAPC 15 กันยายน 2551 21:42
    • ยกเลิกการทำเครื่องหมายเป็นคำตอบโดย RickImAPC 15 กันยายน 2551 21:44
    15 กันยายน 2551 17:47
  • Rick,

    I have four computers, two desktops and two laptops, two which I replaced in the last several months. The two old computers were completely reformatted so their hard drives are clean.  In the last eighteen months I have purchased Office 2003 full version, Office 2007 upgrade and Office 2007 full version. I installed the full version of office 2007 on my new desktop computer (running Vista Home) and so Windows XP does not come into play.
     At this point nothing for office will update although windows updates seem to be working.

    My latest desktop was purchased from Dell and came with Vista installed.

    In another post I saw one of the techs suggest running the diagnostic report so I ran the diagnostic report on 8-30 and here is the report:

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89578-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {0D88E2F8-4886-4DB8-A9B2-513F1E26642D}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080425-1930

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0D88E2F8-4886-4DB8-A9B2-513F1E26642D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3804990066-3458955907-4265978871</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20080320000000.000000+000</Date></BIOS><HWID>9F303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>12D4120E778FF10</Val><Hash>AQlQOWhXXNUap3bsn0L5f2kEqN4=</Hash><Pid>81607-904-2274283-64636</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Details of Error Code 57A - this is just on of the failed attempts.

    2007 Microsoft Office Suite Service Pack 1 (SP1)

     

    Installation date: 9/8/2008 11:58 PM

     

    Installation status: Failed

     

    Error details: Code 57A

     

    Update type: Important

     

    Service Pack 1 provides the latest updates to the 2007 Microsoft Office Suite.  This update also applies to Expression Web and Visual Web Developer.

     

    More information:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=9EC51594-992C-4165-A997-25DA01F388F5 &displaylang=en

     

    Help and Support:

    http://support.microsoft.com/?LN=en-us

     

    2007 Microsoft Office Suite Service Pack 1 (SP1)

     

    Download size: 193.9 MB

     

    You may need to restart your computer for this update to take effect.

     

    Update type: Important

     

    Service Pack 1 provides the latest updates to the 2007 Microsoft Office Suite.  This update also applies to Expression Web and Visual Web Developer.

     

    More information:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=9EC51594-992C-4165-A997-25DA01F388F5 &displaylang=en

     

    Help and Support:

    http://support.microsoft.com/?LN=en-us


    If you need me to rerun the diagnostic tool, please advise. I thought maybe I could unistall Office and reinstall, but to my surprise, I could not see it listed in programs.

    15 กันยายน 2551 20:37
  • Jackkat,

    Thank you for your response. After researching your issue, I'd like to refer you to the following link which may or may not assist you. There is a very limited amount of information in regards to the 57A error. Perhaps a well phrased search in your favorite search engine would assist you further in finding a resolution.

    http://www.microsoft.com/office/community/en-us/default.mspx?query=57A&dg=&cat=en-us-office&lang=en&cr=US&pt=3a4e9862-cdce-4bdc-8664-91038e3eb1e9&catlist=&dglist=&ptlist=&exp=&sloc=en-us


    The Office Genuine Advantage (OGA) program forum is to support Validation issues. Your issue is related to program updates failing, which means that it is out of scope for the OGA program forum.

    I hope the information I provided assists you towards your resolution.

    Rick, MS
    • แก้ไขโดย RickImAPC 15 กันยายน 2551 21:41 Added Link
    • ทำเครื่องหมายเป็นคำตอบโดย RickImAPC 15 กันยายน 2551 21:44
    15 กันยายน 2551 21:22
  • HI I did this and I tried to install the automatic update software and I stll get the error
    [Error number: 0x8007041D]

    Now what?
    I am new to all the windows stuff? I run it on my Mac :{
    Do I have to start from scratch AGAIN?
    Thanks, MR
    6 พฤศจิกายน 2551 17:11
  • The problem is with a permission setting with the registry.  I had this error also, went to the event viewer and found that registry key did not have sufficient permission.  searched for the key and gave it the correct permission.  I had to do this twice, then the update worked correctly.
    14 มกราคม 2552 15:51
  • Hey Rick,
    bought my hp about a bit more then a year ago and it was running fine until a few months ago where i couldn't open iTunes anymore. I try to reinstall it but it doesn't work so I go look for a solution and I find myself here. I visit my windows updates and I seem to have 4 important updates that won't install and errors like error 80246007 et error code 57a appear. Now that I think about it, I haven't been able to install anything on my computer ever since iTunes doesn't work. I feel like my computers useless. Please help, all I want is to do is be able to update my pathetic iPod via iTunes and download Microsoft word once again!!
    Your help is very appreciate!


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {49C1DC5D-65F1-49FE-845D-C154DF6D87EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{49C1DC5D-65F1-49FE-845D-C154DF6D87EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2049790971-2735929986-664798358</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20091015000000.000000+000</Date></BIOS><HWID>CCBA3607018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3232009
    Installation ID: 016151343941940576060811813710689693050164942534658656
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 04/01/2011 8:23:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:24:2010 09:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqgsjDqqVPkGesQDuvrqRWaVEBhugxh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     3635    
      FACP HP     3635    
      HPET HP     3635    
      BOOT HP     3635    
      MCFG HP     3635    
      SLIC HPQOEM SLIC-MPC
      SSDT AMD   PowerNow


    5 มกราคม 2554 1:48
  • "young icy" wrote in message news:1184c6e1-a23c-41b9-b17a-7952db144ade...
    Hey Rick,
    bought my hp about a bit more then a year ago and it was running fine until a few months ago where i couldn't open iTunes anymore. I try to reinstall it but it doesn't work so I go look for a solution and I find myself here. I visit my windows updates and I seem to have 4 important updates that won't install and errors like error 80246007 et error code 57a appear. Now that I think about it, I haven't been able to install anything on my computer ever since iTunes doesn't work. I feel like my computers useless. Please help, all I want is to do is be able to update my pathetic iPod via iTunes and download Microsoft word once again!!
    Your help is very appreciate!


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     

     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

     
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 04/01/2011 8:23:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2



    Your problem appears not to be Activation related -  but  to be because of connection difficulties - possibly over-zealous security apps (what AV and Firewall are you using?) or settings - try resetting your Internet Properties security settings to default).
    Please try that, then attempt Windows updates again - the post back in YOUR OWN NEW THREAD, with a fresh MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    5 มกราคม 2554 9:53