17 กรกฎาคม 2550 10:14
I am a newbie to CRM development and i would appreciate it very much if you can help me with my concern about Cases and articles:
I hope you understand my concern and that can send me some usefull hints.
Thanks in advance!
18 กรกฎาคม 2550 15:02เจ้าของHi Petarb,
I don't think there are supported way to doing that.
The easier way is create your asp page or use WSS.
30 กรกฎาคม 2550 20:27In the case that you are mentioning Articles as a Knowledge base articles, I have a related solution that could probably help you...., I used Subject, Category and SubCategory to make the relationship with the Case and the KB article, then you need to have a detailed structure for the Subject-Category-SubCategory, but only one KB per case is assigned, but in this case is the one need it for the case, If you think this will help and want more information or details on how to accomplish send me an email, and I will get you more details