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Windows is not genuine - how is this possible?

คำตอบ Windows is not genuine - how is this possible?

  • 11 มีนาคม 2553 8:38
     
     
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    I purchased a Dell Inspiron last summer and it came with Windows Vista. However, I had some difficulties about a month ago (viruses) and I called up the Dell people, so they can send me the recovery discs. The recovery discs came for Windows 7, which is what was installed on my laptop. About a month later (now), it tells me that my Windows is not genuine. How is this possible? What should I do?
    Ive tried calling up Dell again, but their only solution was to buy some software warranty or whatever for £60 or £99 and I dont think I should be having to pay this amount of money for something I have already paid for when I bought the laptop.
     

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  • 11 มีนาคม 2553 13:13
     
     
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    Download and run mgadiag, after it generates it's report click the copy button and then past the contents here. We can help you better once we see the results of this diagnostic utility

    go.microsoft.com/fwlink/?linkid=52012
     
  • 11 มีนาคม 2553 13:56
     
     
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    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A442294B-DD8B-41A7-A0BC-DF2C49BEAD17}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A442294B-DD8B-41A7-A0BC-DF2C49BEAD17}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3927010331-2672489900-1178506803</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090225000000.000000+000</Date></BIOS><HWID>8EBB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>89713F68A970F0C</Val><Hash>+Ulr39tdifMqeZUsykx83Bf/PlQ=</Hash><Pid>81602-902-8621675-68546</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-2057-7600.0000-0392010
    Installation ID: 021501574206951940222836012336562501576314276103155174
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 11/03/2010 13:55:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 3:11:2010 08:47
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GHQKyBW2jN4RnYOKB9UbaaubAJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09    
      FACP            DELL          M09    
      HPET            DELL          M09    
      MCFG            DELL          M09    
      SLIC            DELL          M09    
      SSDT            PmRef        CpuPm


     
  • 11 มีนาคม 2553 20:17
     
     คำตอบ
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    Two observations:

    1) If Dell sends you recovery discs for Windows 7 and you had Vista preinstalled before, it's their fault. How can they suppose someone could repair a Vista installation with Win7? Claim an exchange for a Vista Recovery disc. At no cost, of course.

    2) The "recovery disc" you got, has a disadvantage (explained in 1): Your BIOS can't respond to a Win7 OEM_SLP key (that's a key tied to the BIOS for preinstalled systems - and Win7 wasn't preinstalled on your system), and subsequently shows a wrong or missing "Windows marker" in the last section of your report (0x0). At least, that is probably a sign that no counterfeit was intended (known procedures to acheive a fake activation would change this value, too.)

    In any case, speak again with the Dell people and insist on a support that makes sense.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    • ทำเครื่องหมายเป็นคำตอบโดย Darin Smith MSOwner 12 มีนาคม 2553 21:41
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  • 12 มีนาคม 2553 1:23
     
     
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    Two observations:

    1) If Dell sends you recovery discs for Windows 7 and you had Vista preinstalled before, it's their fault. How can they suppose someone could repair a Vista installation with Win7? Claim an exchange for a Vista Recovery disc. At no cost, of course.

    2) The "recovery disc" you got, has a disadvantage (explained in 1): Your BIOS can't respond to a Win7 OEM_SLP key (that's a key tied to the BIOS for preinstalled systems - and Win7 wasn't preinstalled on your system), and subsequently shows a wrong or missing "Windows marker" in the last section of your report (0x0). At least, that is probably a sign that no counterfeit was intended (known procedures to acheive a fake activation would change this value, too.)

    In any case, speak again with the Dell people and insist on a support that makes sense.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)

    If the customer went through all the effort of obtaining the recovery disk from dell and they provided the wrong disk I would hope they would foot the bill to get her windows 7 legitimately activated instead of making her wait for another disk and reinstall again.

    I remember the days that I recomended Dell to people BECAUSE of their support.
     
  • 12 มีนาคม 2553 21:41
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     คำตอบ
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    I just wanted to add some newly learned information.

    Ardiana's Diagnostic Report is indicating that the WAT Update found a known Activation Hack and has flagged Windows as Non-Genuine.

    To resolve this issue, the Activation Hack must be removed. (If removing the Hack causes the Windows to become unlicensed, a new Product Key will need to be entered). 

    Once the Hack is uninstalled and Windows is using a Valid Product Key, go to http://microsoft.com/genuine and click the Validate Windows button. That will force WAT to run again and if all is Genuine, WAT will return Windows back to a Genuine state.

    (NOTE: Since there are over 70+ known Activation Hacks detected by the WAT Update, I am not able to assist in removing the Activation Hack).

    Thank you,
    Darin MS
    • ทำเครื่องหมายเป็นคำตอบโดย Darin Smith MSOwner 12 มีนาคม 2553 21:41
    •  
     
  • 13 มีนาคม 2553 2:37
     
     
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    Will MS release an activation exploit uninstallation utility? I would understand why if they didn't with the possiblity of rendering an OS unusable, but......
     
  • 13 มีนาคม 2553 9:22
     
     
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    As to the hack, I dont really know much about computers, not more than the average user, so deleting a hack is something out of my bounds. Even if I did, I dont want to buy the product key, because as explained in my first thread, I dont think I should be paying for this.
    I will call up Dell and demand the recovery discs for Windows Vista or the key for Windows 7.

    Anyway, thanks for everyones help!!