5 พฤษภาคม 2551 15:50
There is a trojan on my computer that is causing problems, basically unwanted popups of different sites (including adult sites) and I have been trying to remove the trojan and the file it has infected, but everytime I use OneCare it detects it and then freezes. Now I can't even open OneCare without it freezing. It's that trojan, and I can't get the name cause it keeps freezing.
5 พฤษภาคม 2551 17:08ผู้ดูแลYou can try running a One Care scan in safe mode. How to scan in safe mode - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1215336&SiteID=2
If you are unable to remove the malware please contact support for help with removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
6 พฤษภาคม 2551 2:33
Actually there is another way to know about trojan i.e. through logs. Logs gets created in the following location
%program files%\Microsoft Windows Live OneCare\onecaremp_log.bin. Can you send me this log file to my email id
firstname.lastname@example.org. Please let me know if you face any problem in finding the log file.
This log file will also contain the file name (with path) of the malware. If you can then it would be great if you submit so that we can analysze it and fix it.
you can go to www.microsoft.com/security/portal and submit these files(its quite simple process and it takes just uploading the files). Once you do it it will generate submission IDs. Can you please provide me those IDs so that I can follow up with those with our researchers. Please let me know if you face any problem and I will be more than happy to help you out.
14 พฤษภาคม 2551 19:29
Can you do the follwoing to get the name of the trojan
1. Open OneCare
2. Click on Change Settings
3. It will open a window "Windows LiveOne Care Settings"
4. Click on the Last tab labelled as "Logging"
5. Click on "Create support Log" button
6. It will create the support log file in form of HTML and display it in Web Browser like IE
7. Click on the "Virus and spyware Protection" link
7. It wll take you the "Virus and spyware Protection" where it will tell you about the viruses it One Care found.
8. Can you send me that information through email at email@example.com
Please let me know if you face any problem with any of these steps.
Monty Jain[MSFT] firstname.lastname@example.org
19 มิถุนายน 2551 20:31
I am writing to you because my computer has been infected with trojans that OneCare cannot delete.
They usually create problems with Internet explorer and my antivirus doesnot detect them.
Please tell me what should I do.
19 มิถุนายน 2551 20:34ผู้ดูแลPlease contact support for help with removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
6 สิงหาคม 2551 23:34
Hi, I was brought here by doing a search on WINAD.gen (a Trojan) that a family member repeatedly encounters on www.limewire.com . I just thought that I would put out a warning to people/OneCare users to be very careful about file sharing sites and Limewire in particular.
31 มีนาคม 2554 5:31I'm not the person you're responding to but I have the same problem. Unfortunately, I don't know what you mean when you say open OneCare and click on change settings. That's not an option for the online scan. I can't figure out where to find the logs or how to do it the way you suggested. Please help.
31 มีนาคม 2554 5:43
These forums support the OneCare paid subscription application. You're trying to address the free onlline OneCare Safety Scanner forums, which can be located here:
They are not the same software.
31 มีนาคม 2554 12:59ผู้ดูแล
I'm not the person you're responding to but I have the same problem. Unfortunately, I don't know what you mean when you say open OneCare and click on change settings. That's not an option for the online scan. I can't figure out where to find the logs or how to do it the way you suggested. Please help.
You can start here: https://consumersecuritysupport.microsoft.com/ or here: http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0 for help and support for malware infections.
If you are in North America, you can call 866-727-2338 for free help from Microsoft for virus and spyware infections.
In other regions not served by the link above, go here: http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~