Backup failure

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13 กุมภาพันธ์ 2550 16:52

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Hi,

I installed the Connector software on my laptop and everything seemed to be working. I initiated a manual backup, but it did not finish quick enough so I had to cancel it.

From that point on - backup never worked again on my laptop. Whenever it tried to do an automatic backup, I received an error message telling me to check the error details. The error details said something fairly generic such as, "A system process could not be started"...

So I decided to uninstall the Connector software and reinstall. During the reinstall it got to the point of "Joining the Windows Home Server network" and "Configuring computer backup" and then failed again with this error message:

"Please verify that your network connection is active and that your Windows Home Server is powered on. Fix the problem, and then click "Back" to retry the wizard or "Cancel" to cancel setup."

I can connect to my Windows Home Server fine via Remote Desktop connection and http://server.

Any ideas?

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13 กุมภาพันธ์ 2550 16:54

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The first thing to do is log on to the server and delete the User then create a new one preferably with a different name. Uninstall then fully reinstall the connector software. And you may want to try and change the name of the computer to something different if that doesn't work.
13 กุมภาพันธ์ 2550 17:01

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Exact error message saved on WHS:

"Server process or machine failed"
13 กุมภาพันธ์ 2550 17:04

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Would any of the logs saved in C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs help debug the issue? I poked around them for anything that seemed helpful, but couldn't find anything that clearly explained the connection issue. It seems to be talking to 'server' fine and seems to be doing some certificate magic, but outside of that I can't see any reason for it...

D:\Folders seems to have a folder relevent to my machine name. Maybe deleting that would help? Or is there some database elsewhere with all this information? I can't seem to just delete the machine from the server console software...Kind of irritating. What if I legitimately wanted to get rid of a machine? Does it just magically disappear?
13 กุมภาพันธ์ 2550 17:55

ผู้ดูแล

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Please do not delete any files under D:\Folders. The only recommended way to immediately delete a backup is to mark the backup for deletion from the UI (computer -> View Backups)and running "Backup clean up" from the settings page. Deleting files from the backup folder may leave the system in an unknown state.

Could you try deleting the failed backup using the above route and see whether it works? Anyway, please file a bug report. The logs you mentioned would be quite helpful. You may run Talq.exe (present under Program Files\Windows Home Server) and attach the resulting zip file to the bug report.
13 กุมภาพันธ์ 2550 17:56

ผู้ดูแล

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Also, were your laptop on battery power when the automatic backup occured?
16 กุมภาพันธ์ 2550 2:58

ผู้ดูแล

0

Bug Reporting information here.