Error message in Email activity in CRM 2011 online

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• 14 Mayıs 2012 Pazartesi 09:16

   

   
  

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  When you provide an email id in the sender list, it tries to evaluate the email id against one of the CRM record types account/contact/lead.

  There is a setting (System Settings --> Email Tab) in CRM where you provide, if you would like CRM to allow emails to be sent to email addresses not belonging to any of the CRM records.

  

  if you set it to false, it will not let you send the mail.

  HTH

  Sam

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  Dynamics CRM MVP | Inogic | http://inogic.blogspot.com| news at inogic dot com

  If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

  • Yanıt Olarak Öneren Sam - InogicMVP 14 Mayıs 2012 Pazartesi 09:16
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• 14 Mayıs 2012 Pazartesi 09:16

   

   
  

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  Hi Chandra,

  CRM is trying to find this email in the database. It is not able to find the email and hence it cannot resolve that email, for example, that email is not part of any contact record. So it is giving you this error and in red.

  I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.

  ---

  Ashish Mahajan, CRM Developer, CSG (Melbourne)
  My Personal Website: http://www.ashishmahajan.com
  My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
  My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

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  My Twitter: https://twitter.com/#!/ashishmahajan74

  • Yanıt Olarak Öneren Ashish Mahajan Australia (Architect) 14 Mayıs 2012 Pazartesi 09:16
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• 31 Mayıs 2012 Perşembe 11:47

   

   
  

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  Hi Chandra,
                                                  
  If the responses answered your question and you are satisfied, please mark all these response as an answer and also vote them as helpful. This will help others to search on similar problems.
                                                 
  Thanks in advance.

  ---

  Ashish Mahajan, Microsoft Dynamics CRM Solutions Architect, CSG (Melbourne)
  My Personal Website: http://www.ashishmahajan.com
  My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
  My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

  My Linkedin:

  My Twitter: https://twitter.com/#!/ashishmahajan74

  • Yanıt
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• 25 Şubat 2013 Pazartesi 14:20

   

   
  

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  Hi All,

  I get this error even though I have ensured that no two records have that same email address. What else could be the issue?

  Regards,

  Yogesh

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• 08 Mart 2013 Cuma 13:45

   

   
  

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  More findings -

  The emails do out to unresolved email addresses, but only after a couple of hours. Does this make sense?

  Regards,

  Yogesh

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• 11 Mart 2013 Pazartesi 06:23

   

   
  

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  Hi all,

  Please open the users in administration and select the users whom you need to active for Emails and set the Email as Incoming Emails so that you can able to get the users in search fields

  • Yanıt
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• 11 Mart 2013 Pazartesi 10:41

   

   
  

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  Hi all,

  Please open the users in administration and select the users whom you need to active for Emails and set the Email as Incoming Emails so that you can able to get the users in search fields

  
  Didn't quite get you.
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