Client Computers show offline - can't backup

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• 09 Haziran 2011 Perşembe 14:36

   

   
  

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  I have the same problem on a laptop running Windows 7 Ultimate. I can log in with Dashboard, but not with Launchpad. The laptop is listed as "offline" on WHS and does not back up. Everything works fine on another laptop running Windows 7 Home Premium.

  Curt

  • Yanıt Olarak Öneren fstephenson57 10 Haziran 2011 Cuma 14:36
  • Yanıt Önerisini Geri Alan fstephenson57 10 Haziran 2011 Cuma 14:37
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• 10 Haziran 2011 Cuma 16:10

   

   
  

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  I am replying on behalf of my friend Fred who found this:

  I got Launchpad to work.  After starting my laptop I went to Events and checked all Errors within the last hour.  I started with the first one and reviewed them with Microsoft using the Event Log Online Help.  It showed the following information.

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  Event ID 7009 — Basic Service Operations

   Updated: January 6, 2009 at http://technet.microsoft.com/en-us/library/dd349435(WS.10).aspx

   

  Applies To: Windows Server 2008 R2 

   Service Control Manager transmits control requests to running services and driver services. It also maintains status information about those services, and reports configuration changes and state changes.

   

  Event Details

   Product: Windows Operating System

   ID: 7009

   Source: Service Control Manager

   Version: 6.1

   Symbolic Name: EVENT_CONNECTION_TIMEOUT

   Message: Timeout (%1 milliseconds) waiting for the %2 service to connect.

   Resolve

   

  Increase the service timeout period

   

  The Service Control Manager will generate an event if a service does not respond within the defined timeout period (the default timeout period is 30000 milliseconds). To resolve this problem, use the Registry Editor to change the default timeout value for all services.

   

  To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority. 

   Caution: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data. 

   To change the service timeout period: 

  1.Click the Start button, then click Run, type regedit, and click OK. 

  2.In the Registry Editor, click the registry subkey HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control. 

  3.In the details pane, locate the ServicesPipeTimeout entry, right-click that entry and then select Modify.

   Note: If the ServicesPipeTimeout entry does not exist, you must create it by selecting New on the Edit menu, followed by the DWORD Value, then typing ServicesPipeTimeout, and clicking Enter.

   

  4.Click Decimal, enter the new timeout value in milliseconds, and then click OK. 

  5.Restart the computer. 

    

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   So I had to create the ServicesPipeTimeout and I gave it a 100000 millisecond setting.  Shut down my laptop.  I restarted my laptop and immediately went back to my Event Viewer and selected to review all the errors for the last hour.  So there were about 12 errors cleared up with this one entry so I selected Launchpad to run.  It popped up connected in just a couple seconds.  So I am thrilled that this fixed my issue. 

  • Yanıt Olarak Öneren GnosisGo 28 Mart 2012 Çarşamba 07:13
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• 13 Haziran 2011 Pazartesi 09:23

   

   
  

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  Thanks for the information. I checked the 2 machines that are 'not connected'. One of the machines has the error 7009 that you mentioned but the other one does not. Interesting while the one machine that has the error is a wirelessly attached computer and the error 7009 relates the wireless adapter on the computer (ASUS wireless) there no ServicesPipeTimeout element in the registry. I did a complete registry seach and no joy. The second machine has no 7009 errors whatsoever. I suspect that this is not the solution to the issue.
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• 17 Nisan 2012 Salı 02:37

   

   
  

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  There is an issue may related to your problem. Whenever whs2011 try to update any property of a computer , like “online offline backup enabled”, it will check the existing timestamp of this property. If the timestamp is newer than the current system time, then no update will be done.

  Because you use hyper-v server, I suggest you set the time-zone of whs2011 the same with the host. Otherwise system time could change after sbs2011 reboot, and may cause your problem.  Also you can try follow,

  1 GoTO "c:\programdata\microsoft\Windows Server\Data", c: should be your system dirve.

  2 Rename DevicesInfo.xml and DevicesInfo.xml.back to DevicesInfo.xml_back DevicesInfo.xml.back_back.

  3 Restart the "Windows Server Devices Provider" service.  by cmd: "sc stop DevicesProviderSvc","sc start DevicesProviderSvc"

  New DevicesInfo.xml DevicesInfo.xml_back should be created.

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• 30 Nisan 2012 Pazartesi 02:48

   

   
  

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  Go to the disk management program on the server. To find it type in disk management in the search window and click on the result.  Then go to the disk that is offline and right click.  Check the online command and I believe your issue will be resolved.

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  Night Owl

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