E-mail not being Resolved
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2008年4月16日 16:52
I'm very new to CRM 4.0 and trying to figure out why my internal users aren't getting resolved on e-mail activites.
Here's the scenario:
When e-mailing a client about a specific Case, I will often just send e-mail's from Outlook and cc my support queue.
When I open the e-mail from the support queue the from address is my e-mail, but I get a message that says 'At least one recipient could not be resolved to a record in the system'
This only occurs with internal users who send e-mail's to the support queue, never with external contacts?
Any help would be great.
全部回复
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2008年4月17日 8:52版主
See Diagnostic tool
There are few methods to resume such errors.
http://www.sadev.co.za/node/155
Regards,
Imranhttp://microsoftcrm3.blogspot.com
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2008年4月17日 8:55版主
It could be that the records for your users in CRM do not have e-mail addresses against them. Have a look in Settings | Administration | Users and check that the primary e-mail field in each user record has been completed.
Or it could be that the user's e-mail address appears against more than one record. This could happen if you've also added your users as contacts.
- 已标记为答案 Ronald LemmenMVP, Moderator 2009年4月25日 17:49
