I'm very new to CRM 4.0 and trying to figure out why my internal users aren't getting resolved on e-mail activites.
Here's the scenario:
When e-mailing a client about a specific Case, I will often just send e-mail's from Outlook and cc my support queue.
When I open the e-mail from the support queue the from address is my e-mail, but I get a message that says 'At least one recipient could not be resolved to a record in the system'
This only occurs with internal users who send e-mail's to the support queue, never with external contacts?
Any help would be great.
See Diagnostic tool
There are few methods to resume such errors.
It could be that the records for your users in CRM do not have e-mail addresses against them. Have a look in Settings | Administration | Users and check that the primary e-mail field in each user record has been completed.
Or it could be that the user's e-mail address appears against more than one record. This could happen if you've also added your users as contacts.
- 已标记为答案 Ronald LemmenMVP, Moderator 2009年4月25日 17:49