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Export to PSD, Photoshop says file is not compatible with this version (using CS4/CS5)

Answered Export to PSD, Photoshop says file is not compatible with this version (using CS4/CS5)

  • 2011年9月10日 13:56
     
     
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    Hi All,

    So here is the problem. When I use ICE, adjust the projection to something other than the default and save it as an uncompressed, full resolution PSD, photoshop will not open it. Photoshop gives the following error:

    "Could not complete your request because the file is not compatible with this version of Photoshop."

    I am feeding ICE four 16bit TIFF files and selecting vertical cylinder in this specific case, but I have encountered this before. Any ideas for a fix?

    Thanks very much!

     

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  • 2011年9月10日 13:57
     
     
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    To add, I have tried with Photoshop CS4 and CS5 with no avail.
     
  • 2011年9月10日 15:14
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    We have not seen this issue in the past.  Does it work if you provide ICE 8bit source files?

    The best way for us to debug this is to share a small example with us that demonstrates the issue.  You would need to share the source files and an ICE project file (.spj file).  One simple way to share this is to post on https://skydrive.live.com/ 

     


     
  • 2011年9月10日 15:49
     
     
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    I have found a work-around, simply by using JPG source files instead of 16-bit TIFFs. I will rety 8-bit TIFF files to see if that will work.

    I can certainly provide you with the source files to reproduce the error. I'll hopefully get to that today or tomorrow. :)

     
  • 2011年9月11日 21:05
     
     
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    I believe the problem stems from ICE generating a PSD file that exceeds the filesize limit associated with PSD files. Possibly add a feature that will detect this and automatically convert it to a PSB (Large Document Format) file?

     

    The file for you to download is rather large, and will not be completely uploaded until the morning. I'll post the link when it is up.


     
  • 2011年9月11日 23:52
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    Thanks for taking the time to report this.  ICE is supposed to auto-detect and automatically switch from PSD to PSB.  My guess is that this auto-detect threshold may not be correctly computed for 16bit files - in other words we may have a bug for large 16bit projects.  We will investigate.
     
  • 2011年9月12日 11:40
     
     
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    No problem at all! Here is the file (over 3GB with source files):

    http://donkom.ca/ice-photoshop-fail.zip

     
  • 2011年9月15日 21:41
     
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    Hi Don,

    We fixed the 2GB switch from .psd to .psb for the next version of ICE.  As a workaround, if your image is > 30,000 wide or high (yours was 28,160 wide) it will switch to .psb.

    --Howard

     

     
  • 2011年9月15日 23:06
     
     
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    Fantastic, thanks very much!
     
  • 2012年2月20日 10:48
     
     
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    Hi - I have followed a thread previously concerning the problem that ICE won't export to PSB (Large Doc Format) unless its 30,000 pixels wide, rather than the trigger being the PS 2GB threshold. The answer then was that this bug was fixed for the next version of ICE. I have composites that are well over 2GB but are not 30,000 wide, and I therefore cannot open them in Photoshop - tried everything.

    Any launch date due, or any other answers to this problem?

    Thanks

     
  • 2012年2月22日 18:14
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    We currently have no immediate plans to update ICE.  Unfortunately I can't think of a good work-around for this bug.  I'm sorry the news isn't better.  Perhaps someone else on the forum has found a decent work-around?
     
  • 2012年2月23日 12:42
     
     
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    Not good news. Is there any way of increasing the canvas size (with the crop tool?) beyond the image to reach the 30,000? Tried everything so pretty sure there's not.