windows live one care
- I purchased windows live one care a couple of months ago, my computer keeps saying the program has expired and I am at risk. Why when it is good for one year would this happen and what do I need to do???? It also says update virus and spyware, again urgent and at risk.
Any suggestions, not very computer savy.- 已移动RickImAPC版主2009年7月10日 17:07 (From:Windows Live OneCare General)
- 已移动Carey FrischMVP2009年7月6日 17:13Moved to proper category. (From:Windows Vista Validation Issues (Windows Vista))
- 已更改类型RickImAPC版主2009年7月10日 16:57
答案
Hello Antoniertta,
My apologies for the delayed response, your thread was converted from General Discussion to a Question. I'd start first by getting some assistance for your subscription issue, then when that is resolved, I would post a new thread for your updating issue in the AntiVirus/AntiSpyware forum. Below is an response from Steven Boots which should be very helpful. This was given to another user who had a similar issue.
Rick
If your subscription to OneCare shows incorrect or expired in OneCare- Check your PC date and time.
- Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
- Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
- Open OneCare and click "Check for Updates" to have OneCare check for updated credentials
If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
- 已标记为答案RickImAPC版主2009年7月10日 17:33
全部回复
Hello Antoniertta,
My apologies for the delayed response, your thread was converted from General Discussion to a Question. I'd start first by getting some assistance for your subscription issue, then when that is resolved, I would post a new thread for your updating issue in the AntiVirus/AntiSpyware forum. Below is an response from Steven Boots which should be very helpful. This was given to another user who had a similar issue.
Rick
If your subscription to OneCare shows incorrect or expired in OneCare- Check your PC date and time.
- Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
- Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
- Open OneCare and click "Check for Updates" to have OneCare check for updated credentials
If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
- 已标记为答案RickImAPC版主2009年7月10日 17:33
