my original windows live id has been blocked.

2011年3月9日 17:29

0

I cannot access windows live. I get a msg that my windows live id has been blocked. I was told that a temporary password would be texted to me. However, I do not have texting capability.

Can anyone help me?

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2011年3月9日 18:37

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You are in the wrong forum.

http://windowslivehelp.com is where you can be helped.

Your ID was blocked either because someone tried to use an incorrect password too many times or it has been blocked because activity was detected that identified that the account was compromised.

If you cannot reset the password through the usual means, see this page for information on how to get help with it:

http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6

There is a form to use that Support will act on, but it can take more than a day for them to deal with it. Be sure to enter both the account you cannot access and another account where they can reach you. Once you regain access to the account be sure to set an alternate email address and secret questions and answers for account security at http://account.live.com

You may also want to review these posts:

https://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

https://windowslivehelp.com/solution.aspx?solutionid=91b88c76-30ec-4879-9c72-0dd425a5b5f3

And also these blog entries from the Windows Live team:

http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!42740.entry

Also see the information here:

https://windowslivehelp.com/solutions.aspx?categoryid=03d16037-31cc-48e5-9214-cef9e4aa34ce

~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- 已标记为答案 Stephen BootsMVP, Moderator 2011年3月9日 18:37