Microsoft Internet Security Essentials Problem

2011年3月14日 8:53

0

I downloaded Microsoft Internet Security Essentials Trial Version and no longer want to have this on my computer! I would like to uninstall it from my computer but don't know how to do this? I have looked in add and remove programs and can't find any program called Internet Security Essentials. I have gone to the One Care.com site and Microsoft.com no help there. How can I uninstall this from my computer already have a antivirus security program and no longer need the Internet Security Essentials? I jave Microsoft Windows XP. Can someone please help me? I keep getting pop-ups saying I have viruses on my computer with the Internet Security Essentials and keep getting sent to the site to pay 3 different amounts for the program I choose to have this taken off and I don't and won't do this. Is this a virus,scam,and spam program I have installed under false pretenses as it said it was from Microsoft?

全部回复

2011年3月14日 11:20

版主

0
First of all, you are off topic for where you posted. This forum is for the former subscription product, Windows Live OneCare.

There is no legitimate security product called Internet Security Essentials. There are many, many scam security programs out there that pretend to be legitimate. You've apparently been duped by one of them.

There is a legitimate program called Microsoft Security Essentials, but there is no trial version. it is a full security product and it is free.

This may help: http://www.bleepingcomputer.com/virus-removal/remove-fake-microsoft-security-essentials-alert

This is the download link for the real Microsoft Security Essentials: http://www.microsoft.com/security_essentials/

If you installed the real MSE, which you didn't, and need to remove it: http://social.answers.microsoft.com/Forums/en-US/msestart/thread/a63b8c4b-58ed-437e-8086-fa08d80725a4

Since it is a fake and it *is* the infection, contact support for your actual security software, that you didn't name, or you can start here: https://consumersecuritysupport.microsoft.com/ or here: http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0 for help and support for malware infections.

If you are in North America, you can call 866-727-2338 for free help from Microsoft for virus and spyware infections.

In other regions not served by the link above, go here: http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.

-steve

~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- 已标记为答案 Stephen BootsMVP, Moderator 2011年3月14日 11:20