Sign in
Microsoft.com
 
Microsoft
 
 
 
Note: Forums will be making significant UX changes to address key usability improvements surrounding search, discoverability and navigation. To learn more about these changes please visit the announcement which can be found HERE.
Microsoft >
> 
> 
WGA Notification + Problem with Gateway PC

已答覆 WGA Notification + Problem with Gateway PC

  • 2006年4月26日 18:40
     
     
    登入以投票
    0

    Hi,

    I purchased a gateway laptop back in 2002 which came with Windows XP Professional installed on it. On the back of the laptop I have the key for Windows XP and it also says 1-2 CPUs. So, I had it installed on my desktop also.

    My HDD crashed a while ago and I had to purchase a new HDD. I didn't have my Gateway provided Windows XP Pro CD handy and so I used a CD that my friend gave me. I guess that CD wasn't legit and now I am getting the notifications.

    Can you provide me with a duplicate CD or even a kit that can validate my copies of Windows XP. I have a legit license for upto 2 CPUs but since I lost my gateway CD, I can't update my PC anymore. Gateway is going to charge me if they provide me with a duplicate CD and I believe that I shouldn't be paying for something that I already paid for. Any help regarding this matter will be appreciated.

    Thanks

     

所有回覆

  • 2006年4月26日 22:23
     
     已答覆
    登入以投票
    0

    Raj:

     

    The XP COA (Certificate of Authenticity sticker) on your laptop is a license key for ONE copy of Windows. The (1-2 CPU's) describes the nature of your laptop, as it should be a dual processor core by the sticker. It simply describes the version of Windows you are using will utilize a dual-core and dual processor machine.

    Unfortunately, we cannot provide a duplicate CD or kit without a Counterfeit report or submitted order. I would suggest phoning support for Gateway to attempt to fix your machine, or to reinstall Windows (you may use another CD, but you must use a legitimate license) but with the COA License attached to your laptop.

    Are you sure the Product Key on your machine does not match your COA?

     

    -Phil Liu