OneCare Scan can't remove a trojan
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2010年5月19日 14:28
Hello -
I ran the full onecare scan and it found 4 trojan files, but can't remove them:
TrojanDownloader:Java/Agent.G points to file named myf/y/dznegdf.class
TrojanDownloader:Java/Agent.G.ldr points to a file named myf/y/loaserx.class and myf/y/appletx.class
I scanned a full scan with McAfee and it didn't find anything. Can anyone please advise what to do next?
thank you,
Dena
所有回覆
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2010年5月19日 19:35版主
For help with malware One Care detects but cannot remove you can contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials- 已標示為解答 Stephen BootsMVP, Moderator 2010年5月24日 13:07
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2010年5月24日 13:08版主Note also that if you are referring to the OneCare Safety Scanner (free online scan) the forums for that are here:
http://boards.msn.com/safetyboards/board.aspx?BoardID=225
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~