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NEED HELP!!! COMPUTER INFECTED

Locked NEED HELP!!! COMPUTER INFECTED

  • 2010年6月1日 17:59
     
     
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    Hello,

    I am a paying member but of course it is too difficult for me to find ANYTHING on here especially my subscription # so I can call to get support.  WHERE CAN I FIND THIS?????  I HAVE UNCLEANABLE THREATS ON MY COMPUTER!!!

    Thank you,

    Erin

    !!!

       

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    • 2010年6月1日 18:16
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      If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

      How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

       

      If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

      ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
         
      • 2010年6月1日 18:17
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        Additionally, there is no subscription number - you have a subscription ID - open OneCare, click Help/About - that's the LiveID for your subscription.

        Call the number above for help, though, if you can't validate the subscription per the FAQ instructions.

        -steve

        ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
           
        • 2010年6月3日 16:48
           
           
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          Hi,

           

          you try to boot the computer to safemode with networking.

          restart the computer, while booting up keep on tappinng the f8 key and once you have a black scree "advance boot option" select safemode with networking using the arrow keys and press enter.

          once you have the desktop open an internet explorer and go to www.safety.live.com and click on full service scan then follow the onscreen prompts to run the full scan. it will help you to clean the infection.