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A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80004005

    問題

  • Hi,

     

    I have laptop which has Genuine Windows XP SP2 installed. After the accidental shutdown (not by windows shutdown however by switching off the laptop), when i rebooted system i hit 'lsass.exe - System Error - Object name not found' (i.e. even before seeing user name and password input box for login) and system reboots after I hit OK.

    With a bootable CD I logged in and restored the system to 'last known good configuration'. After the reboot I started getting user name & password login box, but when i login with administrator id and password - i hit - "A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80004005", and i could not login to PC after this.

     

    I am able to login into safe mode without network option (i.e. i could not connect to internet from problematic PC), below information is collected after logging into safemode:

     

    On a working PC I downloaded WGA Diagnostic Tool (http://go.microsoft.com/fwlink/?linkid=52012)
    and with USB stick I copied into problematic PC and below is the result I got thru it from Safemode.


    ===============================================================
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXXG9-KBPJK-W9KH3
    Windows Product Key Hash: i0BOM/tQ3UnzDC3+LWEII3aqaQY=
    Windows Product ID: 55274-640-3617657-23842
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {121DF0CA-00A8-4DAF-ADDE-8CAEC757CD85}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-366-80004005_025D1FF3-170-80004005_025D1FF3-171-1_025D1FF3-445-80004005_025D1FF3-178-80004005_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-366-80004005_025D1FF3-170-80004005_025D1FF3-171-1_025D1FF3-445-80004005_025D1FF3-178-80004005_025D1FF3-179-2_025D1FF3-199-3_FCEE394C-2697-80004005_B4D0AA8B-839-80004005_E2AD56EA-337-8009_E2AD56EA-338-2ee7_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{121DF0CA-00A8-4DAF-ADDE-8CAEC757CD85}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W9KH3</PKey><PID>55274-640-3617657-23842</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-507921405-1343024091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A10</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="3"/><Date>20030902000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6E003007018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57105</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    ===============================================================

     

    I collected below from Event Viewer :

    ====================================================================================================
    An error occurred while the wizard was checking the current Windows product license. Error Code: 8: 0x80004005

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    An error occurred while the wizard was checking the current Windows product license. Error Code: 0x80004005

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    An error occurred while the wizard was checking the current Windows product license. Error Code: 0x80004005

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Your Windows product has not been activated with Microsoft yet. To activate Windows, use the Product Activation Wizard.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ====================================================================================================

     

    Please let me know what can be done to make my PC working again.

     

    Thanks

     

    2007年12月26日 下午 10:31

解答

  • Hello Itspuneet,

     

            Curious I am reading you system is a TOSHIBA Satellite A10. Is this correct? Next it appears there may be Dell software installed. Please share with me exactly what system you currently have. Next please share with me more about the Volume Licensing Agreement you currently have. 

     

     

    In the Diagnostic Report (under "File Scan Data-->") you see:

    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Your version of Windows either can not Read or can not fully Understand these files.

    These files can only be repaired/replaced by doing a repair installation with your system recovery media.  At this point I would recommend for a complete reinstallation by using the system recover media which came with your computer @ the time of purchase.

     

    Thank you,

     

    Stephen Holm, MS

    2007年12月27日 下午 05:23
  • Itspunnet,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact Toshiba Technicial Support @

    (800) 457-7777. Next you will want to inquire how to purchase the software recovery media for your particular model system.  Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

     

     

    As a rule, Volume Licensing Key (VLK) agreements are editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. Hopefully this provides more clear information regarding what a Volume Licensing is.

     

     

    Thank you,

     

    Stephen Holm, MS

    2007年12月27日 下午 06:55

所有回覆

  • Hello,

     

    Rerun the mgadiag utility.  On the Windows tab, click the "Resolve" button.  It will run a script that can sometimes clear up the cryptographic problems that your system is experiencing.

    After doing that, restart the computer and navigate to this site http://www.microsoft.com/genuine/default.mspx?displaylang=en and click Validate Windows, let it run, restart.

    Please post back with results.

     

    Thank you,

     

    Stephen Holm, MS

     

    2007年12月26日 下午 11:51
  • Stephen, thanks for reverting back, I reran 'MGADiag', but Resolve button is disabled for me. Could you please suggest next step for me or is there a way for me to execute that script (which Resolve button triggers) myself.

    2007年12月27日 上午 01:08
  • please suggest me...

    2007年12月27日 上午 08:34
  •  

    .... before system restore process, i tried to reinstall the windows to resolve 'lsass.exe' issue, which was not completed coz i have lost Windows XP Installation CD 2.

    and then i booted up with boot cd and did perform system restore. after which i started getting 'A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80004005'

     

    could it be because of

    C:/windows/system32/$winnt$.inf was corrupted

    or

    is because of missing
    System32\secupd.dat
    System32\oembios.dat
    System32\oembios.bin

     

    these are some points i got after searching in google.

     

    need your support to fix this issue.

     

    2007年12月27日 上午 11:26
  • Hello Itspuneet,

     

            Curious I am reading you system is a TOSHIBA Satellite A10. Is this correct? Next it appears there may be Dell software installed. Please share with me exactly what system you currently have. Next please share with me more about the Volume Licensing Agreement you currently have. 

     

     

    In the Diagnostic Report (under "File Scan Data-->") you see:

    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Your version of Windows either can not Read or can not fully Understand these files.

    These files can only be repaired/replaced by doing a repair installation with your system recovery media.  At this point I would recommend for a complete reinstallation by using the system recover media which came with your computer @ the time of purchase.

     

    Thank you,

     

    Stephen Holm, MS

    2007年12月27日 下午 05:23
  •  Stephen MS wrote:

    Hello Itspuneet,

     

            Curious I am reading you system is a TOSHIBA Satellite A10. Is this correct? Next it appears there may be Dell software installed. Please share with me exactly what system you currently have. Next please share with me more about the Volume Licensing Agreement you currently have. 

     

     

    In the Diagnostic Report (under "File Scan Data-->") you see:

    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Your version of Windows either can not Read or can not fully Understand these files.

    These files can only be repaired/replaced by doing a repair installation with your system recovery media.  At this point I would recommend for a complete reinstallation by using the system recover media which came with your computer @ the time of purchase.

     

    Thank you,

     

    Stephen Holm, MS

     

    Stephen, yes my laptop is TOSHIBA Satellite A10, i am missing the installation/system recovery CD received with TOSHIBA, due to which i tried system recovery CD which i have from Dell, and with this i tried to fixe lsass.exe error, but during installation i was asked to insert CD 2, which i m again missing : (

     

    Please let me know how can i give you details about 'Volume Licensing Agreement', if this referres to the maker of PC, then yes it is TOSHIBA, a Genuine one, with Genuine OS n other MS products installed.

     

    Thanks for your valuable suggestion for complete reinstallation by using the system recover media, however i do not have system recover media received as part of TOSHIBA, so please suggest me what can make it work.

     

    2007年12月27日 下午 06:18
  • Itspunnet,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact Toshiba Technicial Support @

    (800) 457-7777. Next you will want to inquire how to purchase the software recovery media for your particular model system.  Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

     

     

    As a rule, Volume Licensing Key (VLK) agreements are editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. Hopefully this provides more clear information regarding what a Volume Licensing is.

     

     

    Thank you,

     

    Stephen Holm, MS

    2007年12月27日 下午 06:55
  •  

    thanks Stephen, though it doesnt resolve my issue but i appreciate your support n time spent on my case.
    2007年12月28日 上午 10:41
  •  

    CAUSE

    The following sections describe why you may receive a given error code.

    Error code 0x80004005

    This problem may occur if a file that the Windows Product Activation (WPA) requires is damaged or missing. This behavior occurs if one or both of the following conditions are true:
    A third-party backup utility or an antivirus program interferes with the installation of Windows XP.
    A file that WPA requires is manually modified.

    Error code 0x80090006

    This problem occurs because the drive letter has changed.

    Error code 0x8009001d

    This problem occurs if you modified the MountedDevices registry value to change the boot drive letter assignment or the system drive letter assignment.

    Error code 0x80070002

    This problem can occur if one of the following conditions is true:
    The default security provider in Windows XP has changed.
    The system drive letter has changed.

    Error code 0x8007007f or error code 0x8007007e

    This problem frequently occurs after you upgrade a service pack. After you upgrade, there appears to be a corrupted file, a missing file, or a file mismatch.

    Error code 0x800705aa, error code 0x8007007e, and error code 0x80004005

    This error code occurs when the Dpcdll.dll file is missing or corrupted.

    Error code 0x800705aa, error code 0x80070002, error code 0x80004005, error code 0x800405aa, and error code 0x80090019

    This problem occurs because there are some error codes in a third-party program.

    Error code 0x800703e7

    This problem occurs because the disk is corrupted.

    WORKAROUND

    Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

    To work around this problem, use one of the following methods based on the error code that you receive.

    Workaround for error code 0x80004005

    To work around this problem, use one of the following methods.

    Method 1

    Note You should follow this method if this error code occurs after you upgrade from Microsoft Windows 98 Second Edition.

    Start from the Windows XP CD-ROM, and then perform an in-place upgrade repair. Make sure that you use a valid product key. For more information about performing an in-place upgrade, click the following article number to view the article in the Microsoft Knowledge Base:
    315341 How to perform an in-place upgrade (reinstallation) of Windows XP
    You can also resolve this problem by uninstalling Windows XP. Then, reinstall the operating system that you were running before you upgraded to Windows XP. For more information about how to uninstall Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
    312569 How to manually start the uninstall process to remove Windows XP

    Method 2

    To resolve the problem, repair the installation of Windows XP by using the Windows XP CD, and then replace the files. To do this, follow these steps:
    1. Insert the Windows XP CD in the CD drive or in the DVD drive.
    2. Restart your computer.
    3. When you receive the following message, press a key to start your computer from the Windows XP CD:
    Press any key to start from CD
    Note Your computer must be configured to start from the CD drive or from the DVD drive. For more information about how to configure your computer to start from the CD drive or from the DVD drive, see the documentation that came with your personal computer. Alternatively, contact the manufacturer.
    4. When you receive the following message, press R to start the Recovery Console. This part of the Setup program prepares Windows XP to run on your computer.
    To set up Windows XP now, press ENTER. 
    
    To repair a Windows XP installation by using Recovery Console, press R.
    
    To exit Setup without installing Windows XP, press F3.
     
    5. Press 1 to access your primary drive installation by using the Recovery Console.
    6. When you are prompted, type the administrator password. If you do not have an administrator password, press ENTER.
    7. Type cd %SystemRoot%\System32 , and then press ENTER.
    8. Rename the following files by using the REN command. To do this, type REN File_Name.extension File_Name.old at the command prompt.
    Wpa.dbl
    Pidgen.dll
    Actshell.html
    Licdll.dll
    Regwizc.dll
    Licwmi.dll
    Wpabaln.exe
    Note In the previous command, File_Name.extension represents the new file name. Additionally, File_Name.old represents the old file name.
    9. Type the drive letter of the CD drive together with a colon, and then press ENTER. For example, you type D: , and then press ENTER.
    10. Type cd i386 , and then press ENTER.
    11. Type the following commands individually. Press ENTER after each command.
    Expand licwmi.dl_%Systemroot%\System32
    Expand regwizc.dl_%Systemroot%\System32
    Expand licdll.dl_%Systemroot%\System32
    Expand wpabaln.ex_%Systemroot%\System32
    Expand wpa.db_%Systemroot%\System32
    Expand actshell.ht_%Systemroot%\System32
    Copy pidgen.dll%Systemroot%\System32
    12. Type Exit , and then press ENTER to restart the computer.

     

    All the best

    2008年1月2日 下午 08:22
  •  

    If renaming of file doesnot help you are left with only one option

     

    repair installation...which will be rebuilding the registry and rebuilding all the services...

     

    all the best...

    2008年1月2日 下午 08:24