Windows 7 Genuine issue

• 2012年5月4日 上午 11:22

   

   
  

  0

  Hi

  My Windows 7 laptop is a OEM Gateway make with preloaded OS.

  Till now I am able to get the Microsoft updates but now after trying to download the Windows Security Essentials, I get the message that the Windows is not genuine.

  Following is the Log from Diagnostics tools

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-3H233-PTWTJ-YRYRV
  Windows Product Key Hash: iplHJdWi/M942hdv/dPc8+K1E4Y=
  Windows Product ID: 00346-339-0000007-85210
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010300.0.0.002
  ID: {1A60AE78-7029-4A9C-9AB4-42A4F419EE37}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Basic
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.111025-1503
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Visio Professional 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Khalida\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1A60AE78-7029-4A9C-9AB4-42A4F419EE37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YRYRV</PKey><PID>00346-339-0000007-85210</PID><PIDType>5</PIDType><SID>S-1-5-21-2234677764-4137478766-162710740</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV55C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100927000000.000000+000</Date></BIOS><HWID>60BB3607018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>57DC4A355D18D04</Val><Hash>q422Bj7hJ5SYNoQo41/VpmEmt4w=</Hash><Pid>72085-642-5695111-55683</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 5:3:2012 21:11
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Not Registered - 0x80070005
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqjU4ly2oMRy/85wMizsLKj6hrlW8Vxd
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        ACRPRDCT
    FACP            ACRSYS        ACRPRDCT
    HPET            ACRSYS        ACRPRDCT
    BOOT            ACRSYS        ACRPRDCT
    MCFG            ACRSYS        ACRPRDCT
    ASF!            ACRSYS        ACRPRDCT
    SLIC            ACRSYS        ACRPRDCT
    ASPT            ACRSYS        ACRPRDCT
    SSDT            PmRef        CpuPm
    SSDT            PmRef        CpuPm
    SSDT            PmRef        CpuPm
  
  

  Please help me resolve the issue.

  Thank you

  Raj

  • 回覆
  • 引述