System failure: Stop error - 0x0000000a (0x47ee3058, 0xd000001b, 0x00000001, 0x808312e7)
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2012年2月2日 上午 04:52
Hi all
Our company is using MS Server 2003 R2 Standard version. Recently we experience random crash and today is the most serious one.
There is black screen and no response. After we check and fix all the SATA cables, it works again. When we login, the screen shows the captioned error. We then send the error report to Microsoft and it reports there is a problem with the antivirus software. But we have been using Symantec from the beginning.
Why there is a problem? How can I collect the error logs for more information?
Thank you very muchTerry
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2012年2月2日 上午 08:50版主
Hi,
Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).
To obtain the phone numbers for specific technology request, please refer to the website listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US, please refer tohttp://support.microsoft.com for regional support phone numbers.
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- 已標示為解答 Tom Zhang – MSFTMicrosoft Contingent Staff, Moderator 2012年2月24日 上午 02:03
