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Answered CRM 2011 RU2 (OnPremise) - Audit History and 'An unexpected error occurred.'

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      Monday, August 01, 2011 3:16 AM
       
       
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      Hello,

      We have enabled auditing on a custom entity and on some update records (not all update records, nor nor any create records) we get 'An unexpected error occurred' when reviewing the Audit History item in the Settings screen, and when we open the Audit History link of the record.

      Below is the TraceDebug where the exception occurs (I think) :-

      >Web Service Plug-in failed in SdkMessageProcessingStepId: {98151A8E-8ED7-4B27-926D-16073AF4C3D3}; EntityName: audit; Stage: 30; MessageName: RetrieveRecordChangeHistory; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
         at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
         at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
         at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
         at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
         at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
         at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
         at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
      Inner Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
      Parameter name: index
         at System.Collections.Generic.List`1.get_Item(Int32 index)
         at Microsoft.Crm.ObjectModel.AuditService.GetRelationshipDetail(List`1 changeDataList, ExecutionContext context)
         at Microsoft.Crm.ObjectModel.AuditService.CreateAuditDetailsForSpecialRecords(String changeData, Int32 action, BusinessEntity auditEntity, BusinessEntityCollection beCollection, ExecutionContext context)
         at Microsoft.Crm.ObjectModel.AuditService.RetrieveAuditDetailsInternal(BusinessEntity auditEntity, BusinessEntity baseRecord, BusinessEntityCollection beCollection, ExecutionContext context)
         at Microsoft.Crm.ObjectModel.AuditService.CreateAuditDetailCollection(BusinessEntityCollection beCollection, Int32 recordsToIgnore, BusinessEntity baseRecord, ExecutionContext context)
         at Microsoft.Crm.ObjectModel.AuditService.RetrieveRecordChangeHistory(BusinessEntityMoniker moniker, PagingInfo pageInfo, ExecutionContext context)
      .

       

      Below is a client side Debug Dump (sanitized) of the exception.  Anyone got any ideas:-

       

      Microsoft® CRM - Debug Information
      Server Information:
      DescriptionValue:
      Server OS Version:6.1.7601.65536
      Server URT Version:4.0.30319.235
      Server Name:PRODAPP01
      Application Install Path:C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
      Configuration Database Information
      Data Source:MSCRM
      Initial Catalog:MSCRM_CONFIG
      Connection Timeout:60
      Integrated Security:SSPI
      Database Information
      Provider:SQLOLEDB
      Data Source:MSCRM
      Initial Catalog:PROD_MSCRM
      Integrated Security:SSPI
      Web.Config Settings
      Show Developer Level Errors:On
      App Mode Enabled:False
      Help Catalog Name:Microsoft CRM Help
      Component Version Numbers
      Application Components:5.0.9688.1157
      User Interface Components:5.0.9688.1157
      Platform Components:5.0.9688.1157
      Resource (Strings) Components:5.0.9688.1157


      Client Information:
      DescriptionValue:
      Browser Version:IE 9.0
      User Agent Info:Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0)
      CPU Class:x64
      Cookies Enabled:true
      Platform Info:Win64
      Screen Resolution:1024x768
      Screen Bit Depth:32-bit


      ----------------------------------

      Microsoft CRM Error Report:
      Error Description:
      An unexpected error occurred.

      Error Details:
      An unexpected error occurred.

      Full Stack:
      [CrmException: An unexpected error occurred.]
         at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
         at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveRecordChangeHistoryCommand.Execute()
         at Microsoft.Crm.ApplicationQuery.RetrieveAuditByObjectCommand.RetrieveData()
         at Microsoft.Crm.ApplicationQuery.ExecuteQuery()
         at Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadQueryData()
         at Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadData()
         at Microsoft.Crm.Application.Controls.GridUIProvider.PrepareGridData()
         at Microsoft.Crm.Application.Controls.GridUIProvider.Render(HtmlTextWriter output)
         at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderData(HtmlTextWriter output)
         at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderInnerHtml(HtmlTextWriter output)
         at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.Render(HtmlTextWriter output)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlTableRow.RenderChildren(HtmlTextWriter writer)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlTable.RenderChildren(HtmlTextWriter writer)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlTableRow.RenderChildren(HtmlTextWriter writer)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlTable.RenderChildren(HtmlTextWriter writer)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
         at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
         at Microsoft.Crm.Application.Components.PageHandlers.AreaPageHandler.HandlerRender(HtmlTextWriter output)
         at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
         at System.Web.UI.Page.HandleError(Exception e)
         at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
         at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
         at System.Web.UI.Page.ProcessRequest()
         at System.Web.UI.Page.ProcessRequest(HttpContext context)
         at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
         at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


      Other Message:

      Error Number:
      0x80040216

      Source File:
      Not available

      Line Number:
      Not available

      Error Trace:


      Date: 08-01-2011

      Time: 13:08:58

      Server: mscrm


      Request URL:
      http://mscrm:5555/PROD/userdefined/areas.aspx?formid=ec89c3f5-43fc-44d6-9637-1d02fb614295&navItemName=Audit%20History&oId=%7bDD77AE68-D7BB-E011-9F16-00505681000B%7d&oType=10037&pagemode=iframe&security=852023&tabSet=areaAudit

      ----------------------------------

      Microsoft


      An unexpected error occurred.
      Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

      Exception Details: Microsoft.Crm.CrmException: An unexpected error occurred.

      Source Error:

      An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

      Stack Trace:


      [CrmException: An unexpected error occurred.]
         Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal() +1629
         Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveRecordChangeHistoryCommand.Execute() +94
         Microsoft.Crm.RetrieveAuditByObjectCommand.RetrieveData() +470
         Microsoft.Crm.ApplicationQuery.ExecuteQuery() +25
         Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadQueryData() +749
         Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadData() +16
         Microsoft.Crm.Application.Controls.GridUIProvider.PrepareGridData() +940
         Microsoft.Crm.Application.Controls.GridUIProvider.Render(HtmlTextWriter output) +1033
         Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderData(HtmlTextWriter output) +587
         Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderInnerHtml(HtmlTextWriter output) +195
         Microsoft.Crm.Application.Components.UI.Grid.DataGrid.Render(HtmlTextWriter output) +398
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlTableRow.RenderChildren(HtmlTextWriter writer) +61
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlTable.RenderChildren(HtmlTextWriter writer) +61
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlTableRow.RenderChildren(HtmlTextWriter writer) +61
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlTable.RenderChildren(HtmlTextWriter writer) +61
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +246
         System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +48
         Microsoft.Crm.Application.Components.PageHandlers.AreaPageHandler.HandlerRender(HtmlTextWriter output) +265
         System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5290

       

       

       


      • Edited by glenn_goodwin8 Monday, August 01, 2011 4:09 AM Added DebugTrace
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    Answers

    All Replies

    • Thursday, August 04, 2011 1:06 AM
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      it sounds like it is an intermittent issue and those are inheritantly challenging to troubleshoot.  Nothing jumps out at me from the above error, but I am not an expert log parser ;)  You could try installing the latest update rollup and also try the action on more than one machine to rule out the possibility of an environmental issue.

      Regards, Donna

       
    • Monday, August 15, 2011 3:59 PM
       
       
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      Hi Glenn,

      any news on that issue on your side? Experiencing a similar issue here on my system, also on RU2

       

       

       
    • Monday, August 15, 2011 6:22 PM
       
       
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      Another voice in the chorus - we, too, are experiencing this issue.  It is consistently a problem with some records - but not all.  I've only just begun the process of researching this and this thread is the first that I've found.  Please check in if you have a solution and I will do likewise.
       
    • Monday, August 15, 2011 6:50 PM
       
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      It appears that this is a known issue that is being addressed in a future Update Rollup...

      http://social.microsoft.com/Forums/en/crm/thread/2db3a9ee-ad23-4886-afcd-fa1b18802205

       
    • Wednesday, September 21, 2011 1:11 AM
       
       
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      We have the same problem and the following is more details of the issue:

       

      Steps to replicate the issue:

      1. Date Format: Austratlia - dd/mm/yyyy

      2. Make enable for auditing for DateTime field.

      3. Change the field value and save.

      4. Check the audit history

      5. You may see the System Error.

       

      Please let me know if anyone find any solution.


      • Edited by Jaewon Kim Wednesday, September 21, 2011 1:25 AM
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    • Saturday, September 24, 2011 1:01 AM
       
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      CRM 2011 Rollup 4 appears to have the fix (although haven't tested it yet) http://support.microsoft.com/kb/2556167

       

      When you click Audit History in the Microsoft Dynamics CRM 2011 Web client, you receive the following error message:

      An unexpected error occurred.

      This problem occurs when the system date is formatted in non-United States English.

       

      Thanks
      Glenn

       
    • Thursday, November 10, 2011 9:01 AM
       
       
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      He have Rollup 5 installed and we are still having the same problem.