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Windows not genuine - Someone help please!!!

    Question

  • Hello

    I'm hoping someone out there can help me.  I have a HP Pavilion computer and for the past couple of months it has been telling me that my windows is not genuine, but it has to be as i bought it from a computer store.  I followed a few steps which told me to downlaod the MGA Diagnostic Tool and paste the following information on this forum:

    Hoping someone can help me,

    Thanks!!

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-BRCDD-4CC3T-X3FQY
    Windows Product Key Hash: 2GrWoNQq5/y9rrubf1yTWOfpbeQ=
    Windows Product ID: 55274-649-3885121-23257
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 61b7c6b0-24b3-414d-a401-7fcd8e4385e9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>61b7c6b0-24b3-414d-a401-7fcd8e4385e9</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-X3FQY</PKey><PID>55274-649-3885121-23257</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-1425521274-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P8277A-ABU   461</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>VI31308</Version><SMBIOSVersion major="2" minor="3"/><Date>20020320000000.000000+000</Date></BIOS><HWID>7B0E3B070184A04F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A0C9267EBED3D7C</Val><Hash>uaimLcBsx0itaXab2KaRzbzvgYs=</Hash><Pid>54189-OEM-1690534-54942</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, September 18, 2006 9:08 PM

Answers

  • Thomas,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Monday, September 18, 2006 9:41 PM
  • Someone sold you your PC with illegal VLK version,because new computers come with OEM version of XP.
    Tuesday, September 19, 2006 5:00 PM

All replies

  • Thomas,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Monday, September 18, 2006 9:41 PM
  • Someone sold you your PC with illegal VLK version,because new computers come with OEM version of XP.
    Tuesday, September 19, 2006 5:00 PM
  • Hello

    Thanks for your reply to my question.  You say that it could have happened when the computer was repaired?  The computer belongs to my girlfriends family and they brought it to a family friend as it was very slow etc....He found quite a few viruses on it and fixed it.  Could this now be causing the problem some how? (I think he wiped the hard drive and re-installed everything!!)

    Thanks

    Tuesday, September 19, 2006 10:23 PM
  •  Thomas Henry wrote:

    Hello

    Thanks for your reply to my question.  You say that it could have happened when the computer was repaired?  The computer belongs to my girlfriends family and they brought it to a family friend as it was very slow etc....He found quite a few viruses on it and fixed it.  Could this now be causing the problem some how? (I think he wiped the hard drive and re-installed everything!!)

    Thanks

     

    Sounds like the case Thomas.

     

    Do you have a COA sticker on the bottom of the PC? (looks like this: www.howtotell.com) - is it for XP Pro or Home?

     

    -phil

    Monday, September 25, 2006 4:49 PM
  • Will check this out on friday when am over at their house, there should be a COA as they bought it new from a computer store.  How do you know if its XP Pro or Home?

     

    Thanks for the comment!!

    Wednesday, September 27, 2006 11:02 PM
  • Hello

     

    I followed your steps and everything passed the first test.  I have ran the wgadiag tool again and got the following:

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-BRCDD-4CC3T-X3FQY
    Windows Product Key Hash: 2GrWoNQq5/y9rrubf1yTWOfpbeQ=
    Windows Product ID: 55274-649-3885121-23257
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 61b7c6b0-24b3-414d-a401-7fcd8e4385e9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>61b7c6b0-24b3-414d-a401-7fcd8e4385e9</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-X3FQY</PKey><PID>55274-649-3885121-23257</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-1425521274-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P8277A-ABU   461</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>VI31308</Version><SMBIOSVersion major="2" minor="3"/><Date>20020320000000.000000+000</Date></BIOS><HWID>7B0E3B070184A04F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A0C9267EBED3D7C</Val><Hash>uaimLcBsx0itaXab2KaRzbzvgYs=</Hash><Pid>54189-OEM-1690534-54942</Pid></Product></Products></Office></Software></GenuineResults> 

    I then checked the COA Product Key and it doesn't match the product key displayed above.  I tried the next step but the web page was unavailable.  So i attempted to use the Product Key Update Tool but when i inputted the correct product key from the COA sticker at the side of the computer it said it was invalid for this system!!!

    What else can i do to sort this problem out??

     

    Thanks 

    Monday, October 02, 2006 9:25 PM
  • Hello

    Yes i found the COA Sticker at the side of the computer.  Its XP Home.  Any suggestions??

     

    Thanks

    Monday, October 02, 2006 9:27 PM
  • Thomas,

    When the family friend "reinstalled everything" s/he must have used a bootleg copy of XP Pro, which was probably downloaded from the internet.  This copy of XP Pro obviously did not come from HP, since on your COA it reads that XP Home was preinstalled by HP.

    The simple solution is to use the Recovery procedure furnished by HP to put XP Home back onto the computer.

    If you do not have a set of recovery CDs for the computer or there is no hidden recovery partition on the computer, please see this page at HP:  http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=77701&lang=en&docname=buh07342#buh07342_ordering_rcv

    Monday, October 02, 2006 9:44 PM