none
Windows not genuine build 7601

    Question

  • I have had my Dell Inspiron for about 4 years now which I bought directly from Dell. I have recently been getting the windows not genuine message in the bottom right hand corner of my screen.  The computer runs completely normally for a while but will soon display the message and the desktop goes black.  I have noticed that the computer is unable to complete any windows updates and will say 'failed to configure' when rebooting whereas in the past it has not had a problem with this.

    Here is the MGADIAG tool.

    Any help would be greatly appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-241746633-3100765404-950510224</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>19CA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9ADA066CAD5BDD4</Val><Hash>E81GDqicDf+h2B5Yt+Why0sViIc=</Hash><Pid>70145-746-0818704-57800</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2902009
    Installation ID: 002163565344996512786001427596337495907196114380196566

    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0x80049F04.
    Remaining Windows rearm count: 4
    Trusted time: 01/03/2013 19:16:41

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:5:2013 11:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFG8XZKGn3OHgJmFKFySCQO+BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

    Friday, March 01, 2013 7:25 PM

Answers

  • That's it exactly :)

    You have a problem - your hard drive is showing early signs of failure (note the '4KB in bad sectors')

    There is currently only one bad sector (each one is 4KB in size) showing in Windows, but every disk has a reserve of anything up to a thousand or more sectors which it can swap around without the OS seeing it.

    This means that the error is more serious than it may look.

    You need to back up all your data to external storage now, and consider replacing the hard disk (or the computer)

    I would not be surprised that if we were to run the test again today, it would show more bad sectors - but it's more important to back up your data first!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 07, 2013 6:05 PM
    Moderator

All replies

  • 0x80049F04 - this is not a common error!

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 02, 2013 12:00 PM
    Moderator
  • Hi

    Thank you for your help... Sorry for the delay in replying.  I'm having problems sending you the link for the CBS log report that I've saved in my skydrive folder... Please bear with me...

    I ran the scans that you asked for and after the SFC scan the following message came up in the comman prompt:

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    Here is the latest MGADiag report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-241746633-3100765404-950510224</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>19CA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9ADA066CAD5BDD4</Val><Hash>E81GDqicDf+h2B5Yt+Why0sViIc=</Hash><Pid>70145-746-0818704-57800</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2902009
    Installation ID: 002163565344996512786001427596337495907196114380196566
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0x80049F04.
    Remaining Windows rearm count: 4
    Trusted time: 03/03/2013 09:09:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:1:2013 20:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFG8XZKGn3OHgJmFKFySCQO+BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

    Sunday, March 03, 2013 9:12 AM
  • I can't send the link on these messages for some reason as it says my account has to be validated?!  Is there no other way you can view the CBS log file through my skydrive folder?
    Sunday, March 03, 2013 9:21 AM
  • If you paste the link, then edit it to read hxxp:// rather than http:// it should work.

    validation is automatic after a few days - it a spam-prevention system (which doesn't appear to work too well!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 03, 2013 10:24 AM
    Moderator
  • Frustratingly that still didn't work...

    Sunday, March 03, 2013 1:50 PM
  • It should have done?

    email it direct to me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) and I'll take it from there :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 03, 2013 8:26 PM
    Moderator
  • OK - got it :)

    The relevant bits are

    	Line 15878: 2013-03-02 18:47:32, Info                  CSI    000002f7 [SR] Repairing 2 components
    	Line 15879: 2013-03-02 18:47:32, Info                  CSI    000002f8 [SR] Beginning Verify and Repair transaction
    	Line 15882: 2013-03-02 18:47:32, Info                  CSI    000002fa [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 15885: 2013-03-02 18:47:32, Info                  CSI    000002fc [SR] Cannot repair member file [l:84{42}]"sppwinob-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 15888: 2013-03-02 18:47:32, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 15889: 2013-03-02 18:47:32, Info                  CSI    000002ff [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 15894: 2013-03-02 18:47:32, Info                  CSI    00000302 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
    	Line 15897: 2013-03-02 18:47:32, Info                  CSI    00000304 [SR] Cannot repair member file [l:84{42}]"sppwinob-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 15898: 2013-03-02 18:47:32, Info                  CSI    00000305 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 15903: 2013-03-02 18:47:32, Info                  CSI    00000308 [SR] Could not reproject corrupted file [ml:520{260},l:102{51}]"\??\C:\Windows\System32\spp\plugin-manifests-signed"\[l:84{42}]"sppwinob-spp-plugin-manifest-signed.xrm-ms"; source file in store is also corrupted
    	Line 15908: 2013-03-02 18:47:32, Info                  CSI    0000030a [SR] Repair complete
    	

    ...which isn't as bad as it looks :)

    I'll post a fix protocol for it later.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 03, 2013 9:09 PM
    Moderator
  • I've uploaded a file - sttaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\sttaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sttaa
    or
    DIR E:\sttaa

     

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

     

    XCOPY <drive>:\sttaa   <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 03, 2013 9:41 PM
    Moderator
  • Hi

    I've tried the above but only get as far as repairing the computer after the reboot.  When I type in DIR C:\sttaa or DIR C:\sttaa it says the file is not found and when I type DIR E:\sttaa it says the device is not ready.

    Monday, March 04, 2013 6:11 PM
  • Forget that! It's scanning now :-)
    Monday, March 04, 2013 6:22 PM
  • Ok all done now.  Here is the MGADiag report and I've emailed you the CBS.log file.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1BF8F7B-1EA5-4EDC-82FE-8B7B12AF4067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-241746633-3100765404-950510224</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>19CA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9ADA066CAD5BDD4</Val><Hash>E81GDqicDf+h2B5Yt+Why0sViIc=</Hash><Pid>70145-746-0818704-57800</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2902009
    Installation ID: 002163565344996512786001427596337495907196114380196566
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0x80049F04.
    Remaining Windows rearm count: 4
    Trusted time: 04/03/2013 18:47:16

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:1:2013 20:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFG8XZKGn3OHgJmFKFySCQO+BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

    Monday, March 04, 2013 6:49 PM
  • Nothing arrived here, yet??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 04, 2013 8:26 PM
    Moderator
  • I can't send it :-( it says that I don't have permission to open the file!
    Monday, March 04, 2013 8:54 PM
  • Copy it to the desktop first - then you can play with the copy :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 04, 2013 9:09 PM
    Moderator
  • I've emailed the file.
    Monday, March 04, 2013 9:34 PM
  • I got it :)

    Unfortunately, the SFC result had rolled out into one of the CBSPersist logs - please email me the latest-dated one from the same folder as the CBS.log file.

    That one's already compressed - and you should be able to just attach it to the email.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 04, 2013 9:50 PM
    Moderator
  • What you sent was actually the CheckSUR.persist.log file - from 28th Feb.

    It was normal apart from one file missing. I'll deal with that later, as I don't think it's critical.

     

    Please run another SFC /SCANNOW and email me the new CBS.log file - with any luck it'll have the new results in it.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 06, 2013 7:15 PM
    Moderator
  • That's the one :)

    Interesting - it looks as if something had removed half the system's help files.

    The remaining unrepaired files include the critical one causing your WGA problem....

    	Line 12535: 2013-03-06 20:46:13, Info                  CSI    00000329 [SR] Repairing 47 (0x000000000000002f) components
    	Line 12536: 2013-03-06 20:46:13, Info                  CSI    0000032a [SR] Beginning Verify and Repair transaction
    	Line 12539: 2013-03-06 20:46:14, Info                  CSI    0000032c [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 12542: 2013-03-06 20:46:14, Info                  CSI    0000032e [SR] Cannot repair member file [l:84{42}]"sppwinob-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    I'll post a fix for them in a while.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 06, 2013 9:07 PM
    Moderator
  • Those are actually the same files that had the problem in the first place :(

    This begs the question of why you got another 45 errors??

    The likely causes are disk problems or malware problems.

    It'd be unlikely for malware to target that type of file, so I suspect it's more likely disk problems.

    Since you've already run a CHKDSK, we'd better look at the results it generated.

    Please open Event Viewer, and in the left pane, look in  Windows logs\Application

    In the right pane, select Filter current log

    Click on the down-arrow at the right of the Event Sources box, and put a tick in the Wininit option.

    Click OK

    Now look in what should be a short list for the results of the CHKDSK command and double-click the list entry

    Click Copy

    paste the results into your reply.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 06, 2013 10:01 PM
    Moderator
  • I hope this what you wanted...

    Log Name:      Application
    Source:        Microsoft-Windows-Wininit
    Date:          02/03/2013 18:19:21
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:     

    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.                        

    CHKDSK is verifying files (stage 1 of 5)...
      244480 file records processed.                                        

    File verification completed.
      864 large file records processed.                                  

      0 bad file records processed.                                    

      0 EA records processed.                                          

      44 reparse records processed.                                     

    CHKDSK is verifying indexes (stage 2 of 5)...
      297028 index entries processed.                                       

    Index verification completed.
      0 unindexed files scanned.                                       

      0 unindexed files recovered.                                     

    CHKDSK is verifying security descriptors (stage 3 of 5)...
      244480 file SDs/SIDs processed.                                       

    Cleaning up 28 unused index entries from index $SII of file 0x9.
    Cleaning up 28 unused index entries from index $SDH of file 0x9.
    Cleaning up 28 unused security descriptors.
    Security descriptor verification completed.
      26275 data files processed.                                          

    CHKDSK is verifying Usn Journal...
      34933112 USN bytes processed.                                           

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      244464 files processed.                                               

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      45820913 free clusters processed.                                       

    Free space verification is complete.
    Windows has checked the file system and found no problems.

     297169239 KB total disk space.
     113407976 KB in 185087 files.
        121852 KB in 26276 indexes.
             4 KB in bad sectors.
        355755 KB in use by the system.
         65536 KB occupied by the log file.
     183283652 KB available on disk.

          4096 bytes in each allocation unit.
      74292309 total allocation units on disk.
      45820913 allocation units available on disk.

    Internal Info:
    00 bb 03 00 af 39 03 00 5e 10 06 00 00 00 00 00  .....9..^.......
    ff 0d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="

      <System>
        <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-03-02T18:19:21.000000000Z" />
        <EventRecordID>99783</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>KATHRYN-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.                        

    CHKDSK is verifying files (stage 1 of 5)...
      244480 file records processed.                                        

    File verification completed.
      864 large file records processed.                                  

      0 bad file records processed.                                    

      0 EA records processed.                                          

      44 reparse records processed.                                     

    CHKDSK is verifying indexes (stage 2 of 5)...
      297028 index entries processed.                                       

    Index verification completed.
      0 unindexed files scanned.                                       

      0 unindexed files recovered.                                     

    CHKDSK is verifying security descriptors (stage 3 of 5)...
      244480 file SDs/SIDs processed.                                       

    Cleaning up 28 unused index entries from index $SII of file 0x9.
    Cleaning up 28 unused index entries from index $SDH of file 0x9.
    Cleaning up 28 unused security descriptors.
    Security descriptor verification completed.
      26275 data files processed.                                          

    CHKDSK is verifying Usn Journal...
      34933112 USN bytes processed.                                           

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      244464 files processed.                                               

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      45820913 free clusters processed.                                       

    Free space verification is complete.
    Windows has checked the file system and found no problems.

     297169239 KB total disk space.
     113407976 KB in 185087 files.
        121852 KB in 26276 indexes.
             4 KB in bad sectors.
        355755 KB in use by the system.
         65536 KB occupied by the log file.
     183283652 KB available on disk.

          4096 bytes in each allocation unit.
      74292309 total allocation units on disk.
      45820913 allocation units available on disk.

    Internal Info:
    00 bb 03 00 af 39 03 00 5e 10 06 00 00 00 00 00  .....9..^.......
    ff 0d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
      </EventData>
    </Event>

    Thursday, March 07, 2013 5:54 PM
  • That's it exactly :)

    You have a problem - your hard drive is showing early signs of failure (note the '4KB in bad sectors')

    There is currently only one bad sector (each one is 4KB in size) showing in Windows, but every disk has a reserve of anything up to a thousand or more sectors which it can swap around without the OS seeing it.

    This means that the error is more serious than it may look.

    You need to back up all your data to external storage now, and consider replacing the hard disk (or the computer)

    I would not be surprised that if we were to run the test again today, it would show more bad sectors - but it's more important to back up your data first!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 07, 2013 6:05 PM
    Moderator
  • Thanks Noel. So basically there isn't really anything anyone can do with this computer? Other than the suggestions you have made?
    Thursday, March 07, 2013 6:13 PM
  • There's not really any point in trying to hit a moving goalpost :(

    A new hard drive is your cheapest solution - a new PC may be fun :)

    Unfortunately laptop hard drives get a lot of shocks, and tend as a result to fail earlier than desktop drives.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 07, 2013 6:48 PM
    Moderator
  • Ok Noel thank ou very much for your time and help. Am backing up data now and will get a new hard drive this weekend :) definitely the cheaper option for now!
    Thursday, March 07, 2013 7:05 PM
  • That feeling I know! - I tend to replace my laptop drives because of size considerations before they fail (this machine came with 320GB and now has 750GB - and I need to start clearing space :) )

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 07, 2013 7:29 PM
    Moderator