Can't update to Windows Installer 3.1 Redistributable (v2).
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Sunday, June 22, 2008 1:50 PMKB893803v2.log
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-77QKH-M7CR3-G2G2Y
Windows Product Key Hash: tk/mPr2P3wuiLTVUDGuxYFx0Hc4=
Windows Product ID: 76487-640-1188683-23101
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {734A675E-7002-4B09-81E5-F491EEF9F804}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{734A675E-7002-4B09-81E5-F491EEF9F804}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G2G2Y</PKey><PID>76487-640-1188683-23101</PID><PIDType>1</PIDType><SID>S-1-5-21-343818398-1303643608-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040804000000.000000+000</Date></BIOS><HWID>6EE438CF01846E7F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17306</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65962</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Answers
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Monday, June 23, 2008 6:44 PM
jetstream 268,
The good news is the Windows XP Professional is genuine.
However the bad news is that Office XP Professional with FrontPage and Office Enterprise 2007 are both blocked Volume
license keys. This posting will be moved to the Office Genuine Advantage forum.
You can run the diagnostic tool here at http://www.microsoft.com/genuine/diag/ and manually install Windows Installer by going to the following website and downloading the exe file.
Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.
Frequently Asked Questions (FAQs) are located here http://www.microsoft.com/protect/computer/updates/faq.mspx
which may address questions you have. Also you may visit the Windows Update Solution Center located here: http://support.microsoft.com/ph/6527 .
I hope this helps,
Lori MS -
Monday, June 23, 2008 7:04 PM
jetstream,
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 103 Blocked VLKWe are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install the Office XP Professional 2003 with FrontPage and Office Enterprise 2007 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy. Or you might need to contact your internal IT department to obtain the correct product key assigned to their corporation.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Lori MS
All Replies
-
Monday, June 23, 2008 6:44 PM
jetstream 268,
The good news is the Windows XP Professional is genuine.
However the bad news is that Office XP Professional with FrontPage and Office Enterprise 2007 are both blocked Volume
license keys. This posting will be moved to the Office Genuine Advantage forum.
You can run the diagnostic tool here at http://www.microsoft.com/genuine/diag/ and manually install Windows Installer by going to the following website and downloading the exe file.
Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.
Frequently Asked Questions (FAQs) are located here http://www.microsoft.com/protect/computer/updates/faq.mspx
which may address questions you have. Also you may visit the Windows Update Solution Center located here: http://support.microsoft.com/ph/6527 .
I hope this helps,
Lori MS -
Monday, June 23, 2008 7:04 PM
jetstream,
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 103 Blocked VLKWe are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install the Office XP Professional 2003 with FrontPage and Office Enterprise 2007 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy. Or you might need to contact your internal IT department to obtain the correct product key assigned to their corporation.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Lori MS
