Cannot Validate Vista RC1 (build 5600) - can anyone help?
I am running Windows Vista Ultimate RC1 (build 5600). I obtained the product key from the Windows Vista website. Upon installation I chose to activate by phone, and this worked fine. After a few hours of running Vista, it began to display pop-up windows saying there is a problem with the licence and it must be validated online. I went to the Windows Validation website (using IE 7) and it would not validate. Both OGAPluginInstall.exe and WGAPlugInInstall.exe state "installation information data unavailable". The tests at www.microsoft.com/genuine/diag/ are all passed okay, but when I then click on "validate windows", it says "unknown error..." with the code 0X80080250. I have run MGADiag.exe, and it produces the following...:
Diagnostic Report (1.5.0545.0):
-----------------------------------------
WGA Data-->
Validation Status: Unsupported OS
Windows Product Key: *****-*****-QCW9G-4P8PB-CBHXH
Windows Product Key Hash: s9U4M1V0DrTzGyA80jaq8xRSaUE=
Windows Product ID: 78427-100-7215085-70997
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.0.5600.2.00010100.0.0.000
ID: 2277e840-2f63-43e7-ade4-71070ac785c9
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.708.0
Signed By: Microsoft
Validation Diagnostic:
Resolution Status: N/A
System Scan Data-->
Scan: Complete
Cryptography: Complete
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 111
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>2277e840-2f63-43e7-ade4-71070ac785c9</UGUID><Version>1.5.0545.0</Version><OS>6.0.5600.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-CBHXH</PKey><PID>78427-100-7215085-70997</PID><PIDType>0</PIDType><SID>S-1-5-21-2366840887-2191410471-3411514508</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo D Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.02 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040927000000.000000+000</Date></BIOS><HWID>C0333507018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData> <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults>
After enough of these Validation warning pop-ups have appeared, the control panel will not appear, and the Vista Ultimate extras will not function, stating a "software restriction" is in place.
Please help!!
Mike Bowden
Answers
Mike:
What was the AV software?
I'd like to follow up with my Application Compatibility team for Vista :)
-phil
All Replies
- Yes, I have tried with both Firefox and IE 7..this is the message from IE:
Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows Vista is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later.
Mike
Mike:
Since this is a pre-release OS, would you be willing to speak with our specific Vista team by email?
We'd like to investigate your machine at a closer level to see what is happening on your Vista 5600 box.
If so, please file a request at http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&
Post your SR# here afterwards and i'll follow up with you.
-phil
- Phil,
SR is SRZ061003002266.
Thanks
Mike Mike:
Thanks for submitting! It takes about a day to update the DB in the backend, but you should recieve an email from me shortly.
-phil
MikeBowden wrote: Phil,
SR is SRZ061003002266.
Thanks
MikeMike,
Are you running any 3rd party software. Particularly Anti Virus, Anti Spyware software? Can you list your installed 3rd party applications if you can.
these might be able to help us diagnose. Meanwhile, I will take a look at your SR.
Thanks,
Srikanth
- Srikanth,
These are the programs I have installed:
Skype 2.5.0.146
Yahoo Messenger 8.0.0.716
Trend Micro PC-cillin Internet Security 14
Microsoft Office 2007 Beta 2 Technical Refresh
Anapod Manager 8.9.7g
Gmail Notifier 1.0.25.0
Spyware Doctor 4.0.0.2618
Google Earth
Winamp 5.24
Xfire
Halflife 2
Mozilla Firefox 2 Beta
Picasa2
Quicktime Alternative
Real Alternative
I have attempted validation with both Spyware Doctor and Internet Security 14 disabled, with no change.
Mike Mike:
Tell me if this works for you - this is specific for post-RC1 builds and should work:
> Step 1: From the Start menu, select cmd window. If cmd application is not
> visible type cmd in the "Start Search"
> Step 2: Right Click on the cmd window
> Step 3: Scroll down and select "Run as Administrator"
> Step 4: run the command "slmgr -ato"
> Step 5: Wait for sometime to see a dialog box
> Step 6: Most likely you will see a success page.
> Step 7: Visit http://www.microsoft.com/genuine website and validate again.
>
> Step 8: Restart your computer.
>
> This should make the non genuine status go away. If not let met know, I will
> continue to find out more.Let me know ASAP so I can get the info back to my team,
-phil
- Phil,
Uninstalling my AV aoftware, then revalidating did the trick! It all works now :))
Thanks
Mike Mike:
What was the AV software?
I'd like to follow up with my Application Compatibility team for Vista :)
-phil
Mike,
Thanks. I suspect its Spyware Doctor that was causing the problem. Our app compat team is contacting this vendor.
thanks for trying RC1.
-Srikanth
- Não esotu conseguindo validar o meu produto, por favor, ajudem me.
