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AnswerMicrosoft working on a fix for Windows Vista Validation Problems today

  • Saturday, August 25, 2007 1:59 AMcuriousme Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I called Windows Genuine Advantage customer service and spoke to a live contact - they are aware of the issue and are working as we speak on a fix for this.

    This error started appearing after the last 2 automatic updates that I *unfortunately* elected to download and install (I usually delay it for a week or two!).

    I did not download any other software and I know it is these 2 automatic updates because it was working one minute and then after the 2 updates, it stopped!

     

    They do not have an ETA - but they took down my contact# and said I will be contacted if there is any update.

    I did mention to them that I have an office trip on Monday and I cannot have this problem until Monday - so they are aware of the urgency as well.

     

    I encourage others to contact them and let them know of this - this should have *NEVER* happened!.

     

    Thanks!

     

Answers

  • Saturday, August 25, 2007 2:12 AMcuriousme Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    The customer service # that you should call (please note - this is NOT for technical support or technical assistance with Windows Validation!)

     

    Windows Genuine Advantage 1-866-530-6599 9:00 AM to 11:00 PM (Atlantic Time, Monday - Friday) Approximately 2 minutes

     

     

     

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  • Saturday, August 25, 2007 2:05 AMPrimexx Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    that's awesome, just one question, which number did you call and who (which "type" of person) did you ask to speak to? Thanks!
     
  • Saturday, August 25, 2007 2:12 AMcuriousme Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    The customer service # that you should call (please note - this is NOT for technical support or technical assistance with Windows Validation!)

     

    Windows Genuine Advantage 1-866-530-6599 9:00 AM to 11:00 PM (Atlantic Time, Monday - Friday) Approximately 2 minutes

     

     

     
  • Saturday, August 25, 2007 4:43 AMzarathustrian Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    This is good news, I suppose.  Let's hope it doesn't take too long.
     
  • Saturday, August 25, 2007 7:37 AMmorethandisappointedbybillg_ Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    @Ccuriousme: thanks a lot for your activities! Got the same problems. "Vista" seems to be worlds best-selled construction site... Even the worlds 2nd richest man would not be able to pay for

    this tremendous amount of working hours all his customers spent @home/@office by trying fixing problem issues with his "genuine products" since they are expensively(!) saled on market. For me this is unpayable because he is wasting my lifetime!

     
  • Saturday, August 25, 2007 12:33 PMkk_konstantinov Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I had an online chat with them and they even did not want to admit that it is their problem, just advised me to call Microsoft on Monday (Australia)