Re: an unauthorized change was made to windows: help
Hi,
Just received a Dell Inspiron 1501 for christmas with Vista Home Basic on it... and last night it prompted me to restart to install important updates. So, I did, and it came up with "an unauthorized change was made to windows" so it backed up to a time when it wasn't messed up and then it all over again when i turned it on this morning. and i just did the Diagnostics tool thing... and it says in red letters INVALID LICENSE... just wondering if I could fix this without having to use all the extra warranties with this laptop and calling the Geek Squad or whatever it is.
Thanks Much,
Chelsea
(This post was split to it's own thread as this user's issue is very different then the issue that was being discussed in the original thread...~Darin Smith)
Answers
Hello pinkdelsol2009,
Vista is in, what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.
Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is a On Disk Mod-Auth
So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. rpcrt4.dll[6.0.6000.16525] ) by following the below steps:
First, uninstall the updates:
1) Log into Vista in Safe Mode
2) Click 'Start' button, then Click 'Control Panel'.
3) Click 'Classic View' in the upper right of the Control Panel window.
4) Double-Click the icon named 'Programs and Features'.
5) Click the 'View installed updates' link in the upper right of the Program and Features window.
6) It may take some time for the list of Updates to appear, please wait.
7) Right-Click on the update 'KB933729' and select 'Unistall'.
8) Reboot into Normal Mode
Now, reinstall the updates:
(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)
9) Log in to Vista and select the options that brings up the Internet Browser.
10) Go to http://www.microsoft.com/downloads
11) Search for KB933729
12) In the search results, click the update that has "KB933729" in the name.
13) Click the 'Download' button.
14) You will be given the choice to Save or Run, select Run
15) Reboot 2 times.
If no KB933729 Update was installed on your computer, I suggest running a Anti-Spyware/Malware and Anti-Virus program to see if this issue was maybe caused by a malicious program modifing the file.
And lastly, if none of these suggestions resolves your issue, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.
Thank you,
Darin Smith
WGA Forum Manager
All Replies
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {1C228534-B587-4D05-9FE0-2D6B63FC8832}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error: M:20080109160537515-
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1C228534-B587-4D05-9FE0-2D6B63FC8832}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1668788869-4165039591-393037452</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.2 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060928000000.000000+000</Date></BIOS><HWID>AE303507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>202535779049F18</Val><Hash>ReeeW47vkLjEPb/XIaqts2+cerk=</Hash><Pid>81602-908-6044716-68885</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Spsys.log Content: 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
Hello pinkdelsol2009,
Vista is in, what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.
Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I beleive your issue is a On Disk Mod-Auth
So, what I would like to do is exclude a failed update as the cause of your issue. To do that, I would like you to uninstall/reinstall the update that correspond with mismatched critical system file seen in your Diagnostic Report under the "File Scan Data-->" line. (i.e. rpcrt4.dll[6.0.6000.16525] ) by following the below steps:
First, uninstall the updates:
1) Log into Vista in Safe Mode
2) Click 'Start' button, then Click 'Control Panel'.
3) Click 'Classic View' in the upper right of the Control Panel window.
4) Double-Click the icon named 'Programs and Features'.
5) Click the 'View installed updates' link in the upper right of the Program and Features window.
6) It may take some time for the list of Updates to appear, please wait.
7) Right-Click on the update 'KB933729' and select 'Unistall'.
8) Reboot into Normal Mode
Now, reinstall the updates:
(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)
9) Log in to Vista and select the options that brings up the Internet Browser.
10) Go to http://www.microsoft.com/downloads
11) Search for KB933729
12) In the search results, click the update that has "KB933729" in the name.
13) Click the 'Download' button.
14) You will be given the choice to Save or Run, select Run
15) Reboot 2 times.
If no KB933729 Update was installed on your computer, I suggest running a Anti-Spyware/Malware and Anti-Virus program to see if this issue was maybe caused by a malicious program modifing the file.
And lastly, if none of these suggestions resolves your issue, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.
Thank you,
Darin Smith
WGA Forum Manager
