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Counterfeit message - XP is not counterfeit!
Counterfeit message - XP is not counterfeit!
- I am getting the counterfeit software message. I have followed suggestions to no avail. I can no longer obtain any updates.
I have downloaded the following file ( http://go.microsoft.com/fwlink/?linkid=69498 ) and attempted to install it - but I get
"Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer".
I have made sure the Cryptographic service is running. I have stopped/restarted it. I had no problems until it downloaded updates approx two weeks ago. I know for a 100% fact this Windows XP Pro is not counterfeit. So what gives? How do I fix this short of a reload of XP? No harware changes, no software added or removed.
Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Genuine
Windows Product Key: *****-*****-362DW-9J4WQ-DR2C8
Windows Product Key Hash: W9aBD1p65f8OU3xVIbS3GOSN0ss=
Windows Product ID: 55274-775-0154792-22714
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
Download Center code: 8NMBY5
ID: 1e62d29b-6582-42ae-b152-fbb057ebc91a
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.532.0
Signature Type: Unknown.
Validation Diagnostic:
System Scan Data-->
Scan: Complete
Cryptography: Complete
Notifications Data-->
Cached Result: -1
Cache refresh Interval: 75890 seconds
Extended notification delay(non-genuine): 14
Extended notification delay(un-activated): 31
All disabled: 0
Reminder reduced: 0
File Exists: Yes
Version: 1.5.532.0
Signatue Type: N/A
OGA Data-->
Office Status: 100
Office Diagnostics: E2AD56EA-341-8009_E2AD56EA-342-800b0001_16E0B333-57-80004005_B4D0AA8B-836-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Allowed
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>1e62d29b-6582-42ae-b152-fbb057ebc91a</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DR2C8</PKey><PID>55274-775-0154792-22714</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-261903793-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Presario R3000 (DZ357U#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="31"/><Date>20041223000000.000000+000</Date></BIOS><HWID>E85F3607018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>5ACF421A83136AA</Val><Hash>vaqPBq43TzWhjiVtTOk5u3PdW0w=</Hash><Pid>54185-337-1569491-17140</Pid></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>AC9E1F55727C5DA</Val><Hash>TDYqhpqSXFB9+GYI4rTO5gaDEGM=</Hash><Pid>72079-749-2369413-55237</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>A323145282A5A9C</Val><Hash>cZ0Hp2uj2bsxeckea6dwPjmVnRc=</Hash><Pid>54197-336-9321742-16100</Pid></Product></Products></Office></Software></GenuineResults>
Answers
The issue seems to lie with the "unknown" signature that is coming up more commonly now. The "unknown" signature denotes a problem with detecting digital signatures.
Can you try these steps?
http://support.microsoft.com/Default.aspx?kbid=813442
-phil
All Replies
The issue seems to lie with the "unknown" signature that is coming up more commonly now. The "unknown" signature denotes a problem with detecting digital signatures.
Can you try these steps?
http://support.microsoft.com/Default.aspx?kbid=813442
-phil
- That fixed the problem. I was able to get the updates and no more counterfeit messages. I think there is an issue with this new validating software. I am for stopping piracy - but this is crazy. jmo - thanks for the help.
I'm having same problem- I have a computer now for 3 yrs with no problems (bought new) and now when I boot up it says I may be a victim of counterfeiting. I’ve tried to run aspx diagnostics but it will not work from the "genuine" site.
In tried the reg32 approach above and now I can receive updates but the counterfeit message comes again on reboot!
- I am also getting these messages. One computer was just a year old and I was told that the hard drive had gone bad. We replaced and now it is saying it again. It has Windows Vista.
My other computer is 7 years old with Windows XP - it is also getting the counterfeit message. I have not had problems in years and am now getting the issue. The version is not counterfet I know for a fact. What can I do to stop these messages?
