MGA Diagnostic Tool Reports blocked key

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• Tuesday, October 03, 2006 3:02 PMDerrick MS

   
  

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  Mike,

  Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

  To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

  http://www.microsoft.com/genuine/diag/

   

  If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

   

  http://go.microsoft.com/fwlink/?linkid=52012

   

  Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

   

  http://support.microsoft.com/kb/315341/en-us

   

  Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

   

  We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

   

   Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

   

   

   

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• Wednesday, February 20, 2008 6:14 PMDalemite

   
  

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  I am having a similar problem with my Office 2003 Enterprise Edition.  I have always gotten my updates from Microsoft Update, and these have been coming in without fail to this day.

   

  Recently a user tried to download an add-in for Office 2003 from office.microsoft.com and was told that his CD key was blocked by Microsoft.  I have no idea when this key was blocked or for what reason.

   

  Keep in mind this is a VOLUME license key.  I purchased it legally and can produce all receipts for added seats if need be.

   

  I'd like to contact someone @ Microsoft to rectify this, but do not know what channels to go through.  Any information would be helpful.

   

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
  Windows Product ID: 76487-OEM-2211906-00101
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {678EC5D7-9E80-4295-8E97-DA707385939F}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{678EC5D7-9E80-4295-8E97-DA707385939F}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3524845915-3969594415-1886053457</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP xw4400 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D7 v02.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070927000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>018F3D1F01847B7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP xw4400 Workstation</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57157</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

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• Wednesday, February 20, 2008 7:43 PMDan at IT Associates

   
  

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  Dalemite:

   

  Office Genuine Advantage Forum:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

   

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