You may be a victim .....

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• Tuesday, October 03, 2006 5:40 PMPhil Liu MSFT

   
  

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  Malted:

   

  A few questions (if you could answer them, that'd be great!)

   

  1 - when did this start happening?

  2 - what geographical location is your company in? (Actually, are you part of a large company or institution?)

  3 - is it possible to get the diagnostics output from a computer *not* experiencing the issue? Assuming you have such access within the company resources?

   

  I'd like to get that data to compare with your current diagnostics output above to see whats going on. If not, let me know ASAP. Thanks!

   

  -phil

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• Tuesday, October 03, 2006 8:41 PMMalted

   
  

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  1- this started happening yesterday 10/2  I've used this product key since August 2005.

  2- this is it.  We are a campus with volume license program for campus 3

  3-I'm in a computer lab and this error message is beginning to crop up in all the labs.  I'll input information from a computer right next to me that is not experiencing this:

  Diagnostic Report (1.5.0545.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Windows Product Key: *****-*****-9JF42-BVJQR-C3Q3B
  Windows Product Key Hash: 6tEmgCqo7YoqMc6BKHr0hDORZlI=
  Windows Product ID: 76487-640-9897207-23446
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: 3c7f0c3b-c835-496a-80cc-cf139a76cc1a
  Is Admin: Yes
  AutoDial:
  Registry: 0x0
  WGA Version: Registered, 1.5.540.0
  Signed By: Microsoft
  Validation Diagnostic:
  Resolution Status: N/A

  System Scan Data-->
  Scan: Complete
  Cryptography: Complete

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.5.540.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100
  Office Diagnostics: 7E90FEE8-165-80004005_B4D0AA8B-511-80004005_B4D0AA8B-528-645

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>3c7f0c3b-c835-496a-80cc-cf139a76cc1a</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-C3Q3B</PKey><PID>76487-640-9897207-23446</PID><PIDType>1</PIDType><SID>S-1-5-21-312972906-1189558165-3923252393</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4PE ACPI BIOS Revision 1002</Version><SMBIOSVersion major="2" minor="3"/><Date>20021028000000.000000+000</Date></BIOS><HWID>17CF3FE701842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2955204E05C0D02</Val><Hash>gWyfmvemJwfY2yiVh4/coCeXiV8=</Hash><Pid>73931-641-3181933-57951</Pid></Product></Products></Office></Software></GenuineResults> 

  I'm getting desparate.... these are cropping up everywhere.

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• Tuesday, October 03, 2006 8:46 PMPhil Liu MSFT

   
  

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  I  have some steps that you can try, let me know how this works -

  1) Please locate the data.dat file from C:\Documents and Settings\All Users\Applicaiton Data\Windows Genuine Advantage\data - can you please tell me the date the file was created?

  2)      Delete the data.dat file from C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data (The drive letter will depend on where the OS was installed)

   

  3)      Revisit http://www.microsoft.com/genuine/downloads/validate.aspx to confirm that the machine is now genuine.

   

  4)      Run wgatray.exe /b from the command line to ensure that the latest validation is updated for WGA Notifications.  This command may not be present on the user’s machine and should not be considered an error if it is not.  Please ensure that this is run as an Administrator.  A reboot may be required to remove all non-genuine notifications.

  Let me know ASAP,

  -phil

  • Marked As Answer byCarl-SMSFT, ModeratorWednesday, July 23, 2008 9:39 PM
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• Tuesday, October 03, 2006 9:32 PMMalted

   
  

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  You are a genious Phil Liu MSFT in WGA Validation Phil Liu MSFT in WGA Validation Problems!

  NOW Tell me please WHY did this happen?

  and thank you again. 

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• Tuesday, October 03, 2006 9:41 PMPhil Liu MSFT

   
  

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  Malted wrote:

  You are a genious Phil Liu MSFT in WGA Validation Phil Liu MSFT in WGA Validation Problems! NOW Tell me please WHY did this happen? and thank you again.

   

  Malted:

   

  We're currently investigating, please standby. THank you for your patience in this matter.

   

  -phil

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