SP2 upgrade fails at Checking product key.

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Friday, August 18, 2006 7:16 PM

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I am trying to upgrade a Dell D505 laptop that came with XP Pro SP1a to SP2. The upgrade always fails at at "Checking product key". I tried all the fixes on this site and none has worked. I was having problems with auto updates so I have now reinstalled XP SP1a from the Dell restoration CDs and successfully updated all updates automatically except SP2. SP2 still fails at Checking product key. I have used the MGADiage tool and all looks right. Does anyone have any ideas or seen this before.

MGADiag.exe as follows

Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Genuine
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 55274-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.1.0.pro
Download Center code: PS9Q5QF
ID: 8981ac72-f22f-4190-a40e-309fc54358d5
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signature Type: Microsoft
Validation Diagnostic:

System Scan Data-->
Scan: Complete
Cryptography: Complete

Notifications Data-->
Cached Result: 0
Cache refresh Interval: 2145 seconds
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: Yes
Version: 1.5.540.0
Signatue Type: Microsoft

OGA Data-->
Office Status: 109
Office Diagnostics: B4D0AA8B-467-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>8981ac72-f22f-4190-a40e-309fc54358d5</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-73586283-1935655697-1343024091</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D505 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20060307******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>ABA33F07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Thanks in advance

Charlie

Answers

Friday, August 18, 2006 7:29 PM

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You can obtain free Windows Update support, including SP2 installation issues, by contacting Microsoft support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

Also see: Windows XP Service Pack 2 problem Solver: http://winhlp.com/WxSP2.htm
Saturday, August 19, 2006 12:50 AM

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cjg:

Your system is perfectly genuine and shouldn't be held back from any updates or such. HOWEVER, SP2 is not a WGA gated item - meaning it does not need to go through validation to correctly process and install.

Unfortunately, I hate to pass you off, but the question you have is out of the scope of the forum. I'd suggest finding the corresponding SP2 forum/newsgroup from www.support.microsoft.com.

(The issue may also be iwthin the digital signture issue in your error log file - I would recommend checking http://support.microsoft.com/Default.aspx?kbid=813442)

I hope this helps,

-phil
Wednesday, November 15, 2006 11:50 PM

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This worked for me (recommended for a Dell laptop, I have a Vaio):

1) Please go into the CMD prompt (Start/Run --> cmd.exe )

2) Then type cd /d %windir%\inf and make sure we are in that
directory.

3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)

4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)

5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.

6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.

7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.

Cheers
Ste

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Friday, August 18, 2006 7:29 PM

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You can obtain free Windows Update support, including SP2 installation issues, by contacting Microsoft support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

Also see: Windows XP Service Pack 2 problem Solver: http://winhlp.com/WxSP2.htm
Friday, August 18, 2006 7:48 PM

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Actually I can not obtain free support. My machine had a prodcut id that is Dell OEM so they say I have to pay 35.00 for supprort. Do I have a gunuine copy of windows? What is wrong with my product ID that I can't upgrade to SP2.

BTW I see this error at the end of the setupapi.log file

[2006/08/18 14:45:54 2840.1]
#-198 Command line processed: "C:\Program Files\Internet Explorer\iexplore.exe"
#E361 An unsigned or incorrectly signed file "c:\docume~1\paul\locals~1\temp\icd1.tmp\odc.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
#-024 Copying file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.dll" to "C:\WINDOWS\System32\odc.dll".
#E361 An unsigned or incorrectly signed file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.dll" will be installed (Policy=Ignore). Error 0xe000022f: The third-party INF does not contain digital signature information.
[2006/08/18 14:45:57 2840.4]
#-198 Command line processed: "C:\Program Files\Internet Explorer\iexplore.exe"
#-024 Copying file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.inf" to "C:\WINDOWS\Downloaded Program Files\odc.inf".
#E361 An unsigned or incorrectly signed file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.inf" will be installed (Policy=Ignore). Error 0x800b0100: No signature was present in the subject.

Thanks Again

Charlie
Saturday, August 19, 2006 12:50 AM

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cjg:

Your system is perfectly genuine and shouldn't be held back from any updates or such. HOWEVER, SP2 is not a WGA gated item - meaning it does not need to go through validation to correctly process and install.

Unfortunately, I hate to pass you off, but the question you have is out of the scope of the forum. I'd suggest finding the corresponding SP2 forum/newsgroup from www.support.microsoft.com.

(The issue may also be iwthin the digital signture issue in your error log file - I would recommend checking http://support.microsoft.com/Default.aspx?kbid=813442)

I hope this helps,

-phil
Sunday, August 20, 2006 5:06 AM

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ravi why you are saying
Sunday, September 10, 2006 2:28 AM

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Charlie,

I am experiencing the exact same issue, although on an IBM Thinkpad. Did you manage to resolve this issue? Can you point me in the right direction.

Thanks

RXUYDC
Sunday, September 10, 2006 2:33 AM

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Contact Microsoft Support:
http://support.microsoft.com/oas/default.aspx?gprid=1173
Thursday, October 26, 2006 3:13 PM

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Hi,

I have the same problem.... Can You solve it?

Thanks,
Thursday, October 26, 2006 3:15 PM

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Hi,

Can you solve it? thanks for ur help.
Wednesday, November 15, 2006 11:50 PM

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This worked for me (recommended for a Dell laptop, I have a Vaio):

1) Please go into the CMD prompt (Start/Run --> cmd.exe )

2) Then type cd /d %windir%\inf and make sure we are in that
directory.

3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)

4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)

5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.

6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.

7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.

Cheers
Ste
Thursday, November 16, 2006 11:52 AM

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I have been working on a Dell D505 with the same problem and would like to state that Ste's solution worked sweetly for me. Thanks Ste!
Thursday, November 30, 2006 3:47 PM

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Hi Ste,
Thank you for your help. It worked fine for me. I had same problem with an Fujitsu-Siemens Amilo Pro V2000.
Regards
bartsco
Friday, December 01, 2006 8:01 AM

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Thanks Ste - worked like a champ.
Thursday, December 14, 2006 5:02 PM

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Ste; THANKS! I had been gnawing on this one for a week now. Worked very nicely with my D505 :-)
Thursday, December 21, 2006 5:47 AM

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You da man Ste. Hit the nail on the head. Thanks for the help.
Thursday, December 28, 2006 10:31 PM

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I didn't get any error messages when running the ren commands, but it seems to be working smoothly now! Thanks for the help!

Solved the problem on a Toshiba Satellite M40.
Monday, January 08, 2007 12:28 AM

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don't want to tell you how long i've been trying to solve it, but that fix worked... so glad i found this thread
Tuesday, January 09, 2007 4:54 PM

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I cannot thank you enough! This worked perfectly!
Sunday, January 21, 2007 11:14 PM

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I don't know how you figured that out but I have been working on it day and night for 5 days. I reinstalled XP and toyed with the registry you name. You are the man!!

Thanks